Operations Manager

Bernalillo County•Albuquerque, NM

53d

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Operations Manager oversees daily operations, staff, and strategic initiatives for the Constituent and Support Services Department. This role ensures efficient delivery of internal and public-facing services, manages administrative, financial, and design operations, and supports leadership with planning, budgeting, and special projects. The Operations Manager serves as a liaison with internal teams, vendors, agencies, and the public, while tailoring operations to meet printing, graphics, and business center needs. CONSTITUENT AND SUPPORT SERVICES Supervise staff and coordinate daily operations to ensure efficiency, service quality, and compliance with department goals. Oversee administrative, budgetary, and financial functions; monitor expenditures, prepare reports, and support resource planning. Coordinate department-wide and cross-functional projects, ensuring timely and effective implementation. Serve as a liaison with vendors, agencies, the public, and other departments; address concerns and promote collaboration. Support senior leadership with data analysis, reporting, policy implementation, and strategic planning. Manage contracts and procurement activities, ensuring compliance with fiscal policies and procedures. Handle confidential and sensitive information with discretion. Perform related duties as assigned or required, including coverage for lower-level staff when necessary. Manage design projects, printing operations, and internal service requests. Ensure timely delivery of services to internal departments and the public. The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Requirements

Bachelor’s degree in Public Administration, Business Administration, or a related field.
Six (6) years of work experience in related field.
Two (2) years in a supervisory role.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

Supervise staff and coordinate daily operations to ensure efficiency, service quality, and compliance with department goals.
Oversee administrative, budgetary, and financial functions; monitor expenditures, prepare reports, and support resource planning.
Coordinate department-wide and cross-functional projects, ensuring timely and effective implementation.
Serve as a liaison with vendors, agencies, the public, and other departments; address concerns and promote collaboration.
Support senior leadership with data analysis, reporting, policy implementation, and strategic planning.
Manage contracts and procurement activities, ensuring compliance with fiscal policies and procedures.
Handle confidential and sensitive information with discretion.
Perform related duties as assigned or required, including coverage for lower-level staff when necessary.
Manage design projects, printing operations, and internal service requests.
Ensure timely delivery of services to internal departments and the public.