Operations Manager

AvalonBay Communities

22h

About The Position

AvalonBay Communities is seeking an Operations Manager to lead an extraordinary leasing team and revolutionize the apartment living experience. This role is for an accomplished property management professional with a passion for innovation and a vision for excellence. The Operations Manager will spearhead office operations, set new standards for quality, and ensure residents experience luxury living. The position involves overall management of an apartment community or group of communities, overseeing all aspects of office operations from leasing and resident relations to partnering with maintenance teams, and ensuring financial performance goals are met. The Community Manager utilizes leadership skills to create a better place to live and a top place to work. AvalonBay's purpose is creating a better way to live, focusing on collaboration, innovation, and ownership to create value for customers, investors, and associates. The company is committed to an inclusive and diverse work environment.

Requirements

• High School diploma or equivalent (GED) required
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management
• 2+ years of people management experience
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products
• Successfully resolves resident issues as demonstrated by past work experience
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance
• Ability to exercise professional judgment with composure
• Manages contracts with third party service providers as demonstrated by previous work experience

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly
• Enforce lease agreements and community policies consistently and fairly
• Organize and manage resident events and initiatives to promote a sense of community
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements

Benefits

• Comprehensive benefits — health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• An employee stock purchase plan
• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
• A 20% discount on our incredible apartment homes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED