Operations Manager Job (Newark, OH, US, 43055)

Armstrong World Industries, Inc.-posted about 1 month ago
Full-time • Manager
Onsite • Newark, OH
1,001-5,000 employees
Plastics and Rubber Products Manufacturing
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Reporting to the Plant Manager, the Operations Manager plays a critical role in driving plant performance by overseeing production, logistics and procurement, safety, quality, and employee engagement. The incumbent is responsible for managing daily operations, leading cross-functional teams, and implementing strategic initiatives that support business goals. The role requires strong leadership, collaboration with HR, Maintenance, Supply Chain, and other departments, and a commitment to continuous improvement through Lean principles. The Operations Manager ensures alignment with company standards while fostering a culture of accountability, development, and operational excellence.

  • Promotes plant safety by leading initiatives and enforcing safety policies.
  • Manages organizational structure and advises supervisors on policies and union contracts.
  • Resolves non-routine personnel issues and partners with HR on union grievances.
  • Maintains quality performance using systems management and Lean principles.
  • Ensures customer focus across Operations to meet material requirements.
  • Sets workforce requirements to align with production schedules and cost goals.
  • Assists HR with interviewing and selecting qualified candidates.
  • Provides departmental induction and ensures proper training processes are followed.
  • Fosters positive employee relations through regular interaction and support.
  • Encourages supervisors to build strong relationships with their teams.
  • Promotes plant goals and supports Lean initiatives on the shop floor.
  • Provides employee training and supports continuous skill development.
  • Facilitates supervisor development through targeted training programs.
  • Promotes participative management and employee involvement through meetings and communication.
  • Drives excellence in housekeeping through Lean events (5S).
  • Supports collaboration between maintenance and production teams.
  • Recommends and implements Lean events focused on safety, efficiency, and cost.
  • Delivers ongoing performance feedback to supervisors and technical staff.
  • Implements strategic plant plans in partnership with cross-functional teams.
  • Sets clear responsibilities and performance expectations for the Operations Team.
  • Communicates Operations performance and progress to the Plant Leadership Team.
  • Approves organizational structure to meet demand and encourage knowledge sharing.
  • Promotes positive employee relations to maintain a collaborative environment.
  • Acts as interim site manager in the Plant Manager's absence.
  • Recommends staffing and workflow adjustments to meet business needs.
  • Collaborates with Supply Chain to manage schedules, materials, and vendors.
  • Supervises and leads Supervisors, Team Leads, and hourly production staff.
  • Manages work assignments, schedules, and timekeeping systems.
  • Supports production activities including new product development, capital projects, and quality assurance.
  • Bachelor's degree in operations management, Engineering, Business Administration, or related field; relevant experience may be considered in lieu of a degree.
  • Minimum of 7-10 years of progressive leadership experience in manufacturing or operations.
  • Proven experience managing teams in a unionized environment.
  • Familiarity with SAP systems and timekeeping software (e.g., Kronos).
  • Working knowledge of Lean Manufacturing and/or Six Sigma methodologies.
  • Strong understanding of production processes, quality control, and safety standards.
  • Proficiency in production planning and scheduling tools.
  • Basic knowledge of key OSHA and environmental regulations.
  • Strong incident investigation skills using structured tools such as RCFA or 5-Why.
  • Demonstrated ability to lead cross-functional teams and drive strategic initiatives.
  • Ability to act decisively and manage multiple priorities in a fast-paced environment.
  • Inspires and motivates teams to achieve goals and embrace change.
  • Aligns operational activities with long-term business objectives.
  • Leads and facilitates initiatives that enhance efficiency and reduce waste.
  • Builds strong partnerships across departments and levels.
  • Identifies issues and implements effective solutions.
  • Takes ownership of outcomes and drives performance.
  • Communicates effectively at all levels; imparts knowledge in a positive, value-added manner.
  • Champions innovation and process optimization.
  • Fosters a positive, inclusive, and productive work environment.
  • Self-motivated, goal-oriented, and energetic in achieving business objectives.
  • Capable of prioritizing and managing multiple activities in dynamic environments.
  • Navigates complex situations with tact and helps move the organization beyond current paradigms.
  • Works across organizational lines to achieve results through collaboration and influence.
  • Lean Six Sigma certification (Green Belt or higher)
  • medical
  • dental
  • prescription drug
  • life insurance
  • 401k match
  • long-term disability coverage
  • vacation and sick time
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