Operations Manager

ISS•Bloomington, MN

20h•Onsite

About The Position

As a Site Operations Manager, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. You will plan, organize, and direct all facility operational, soft, and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate standards of quality. The Site Operations Manager interfaces and collaborates with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel, employee engagement and retention. This role is about leading an engaged team and watching them grow by creating a dynamic and inclusive working environment, and being responsible for making sure your building runs smoothly, ensuring safe, fun, and exciting days with a constant focus on workplace experience.

Requirements

4+ years management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Demonstrates professional and political aptitude
Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)
Experience managing operational budgets and following general accounting principles
Experience creating Capital Budgets and reporting
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Must have knowledge of basic mathematical concepts to calculate ROI’s, create proposals, create cost savings programs, and adhere to operating budgets
A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary

Responsibilities

Motivating, engaging, and leading an inclusive team of employees performing critical work throughout the site including soft and hard services and vendor management
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation
Ensuring that all work is performed in accordance with the contract requirements and focus on planning, directing, and coordinating daily operational activities across single or multiple properties in their respective metropolitan regions
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, client, and management deliverables all while delivering world class customer service in the Integrated Facility Services operation
Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
Transforming the account successes into promoting and further development of ISS
Highly visible and the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees
Driving a culture of proactivity and contributing in a positive way to the facility operations to effectively prevent or address potential problems
Lead, engage, and motivate ISS service lines across hard, soft, and operational services to achieve overall customer success
Empowering teams to embody the OneISS (one team) methodology of operation by promoting cross skilled training and ways of working
Advising the client and ISS regional leadership on decisions relating to facilities operations and performance
Managing all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently
Ensuring appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility
Ensuring all health and safety requirements are established and followed by on site staff and sub-contractors
Driving a culture of innovation and creative problem solving by leveraging current industry trends, business intelligence, data, and reporting to ultimately drive customer satisfaction and operational resilience and efficiencies
Acting as the client liaison and partner with property management (where applicable) to ensure services provided to the facility are appropriate and contribute to building service and quality expectations
Monitoring and addressing the appearance of the building and grounds, noting anything that may be detrimental to the desired appearance of ISS, the client, and their respective customers
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment
Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks
Actively participate in HSEQ training and report any potential hazards or compliance concerns