Operations Manager - Woodinville, WA

Waste Management, Inc. (WM) • Maltby, WA

3h • Onsite

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. The manager will establish and maintain positive relationships with all front-line employees and spend the majority of the day in the field with them. The position also involves ensuring new frontline employees have the necessary tools, instruction, and feedback for successful daily duties, meeting with them daily for consistent communication and support, and providing timely touchpoints. The role focuses on reviewing best practices, understanding career goals, identifying improvement opportunities, and collaborating with employees for continued success. Additionally, the manager will actively practice and seek feedback on coaching conversations, lead by example in safety practices, teach and develop an understanding of the WM Way, conduct root cause investigations for injuries and incidents, document records for regulatory agencies like the Department of Transportation, review and audit daily route operations documentation, and visit customer sites to resolve safety issues.

Requirements

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• discretionary time off
• up to 80 hours of paid sick time per year
• seven paid holidays throughout the calendar year
• leave pay policy that provides for up to 4 weeks of paid leave in a rolling 12-month period for qualifying leaves
• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees