Operations Manager (Hybrid Schedule)

Virginia Information Technologies Agency•Richmond, VA

51d•$148,000 - $185,000•Hybrid

About The Position

Are you a strategic leader with a deep technical background in IT operations and a passion for building high-performing teams? We are seeking an Operation’s Manager to spearhead our IT operational initiatives, ensuring the highest levels of service delivery, application performance, and organizational alignment. As an Operation’s Manager, you will be a visionary leader responsible for the stability and evolution of our enterprise systems. You will drive innovation, manage complex cross-functional relationships, and ensure our technology stack remains resilient and responsive 24x7x365.

Requirements

Bachelor’s degree in information systems, computer science or a closely related field.
Minimum of seven (7) years of progressive experience in IT operations, application support, or production systems management
Minimum of three (3) years in a supervisory or lead role overseeing enterprise application operations.

Nice To Haves

Preferred Knowledge and Skills: SDLC, ITIL, data architecture and data warehouse.
Experience with IT Service Management tools (e.g., ServiceNow, Jira), ITIL or Agile frameworks, CI/CD and automation practices, enterprise database administration tools, and application performance monitoring solutions.
Proficiency in developing operational metrics, dashboards, and KPIs.

Responsibilities

24x7x365 System Reliability: Manage and ensure that all production application systems remain online and accessible at all times to meet the demands of our stakeholders.
Performance Monitoring: Create and implement advanced application performance monitoring tools to proactively ensure customer satisfaction and application responsiveness.
Database & Disaster Recovery: Manage the Database Administration (DBA) team to ensure operational uptime, data availability, and the strict maintenance of disaster recovery thresholds.
Data Integrity: In collaboration with the Data Office and various stakeholders, develop rigorous methodologies to verify the accuracy of data within our databases.
Continuity & Change Management: Develop and perform comprehensive continuity checks following every upgrade, release, or change to the database or application environment.
Incident Management & Triage: Staff and lead the production support team to effectively triage and troubleshoot production issues across infrastructure, database, data, networking, and security.
Technical Advisory: Serve as a trusted advisor to managers and staff on complex technical topics and emerging technology trends.
Strategic Planning: Lead strategic planning and decision-making to align projects with business goals that drive long-term value.
Resource & Capacity Planning: Manage all resources and capacity planning across a diverse portfolio of projects.
Cross-Functional Delivery: Champion collaboration, remove barriers, and guide teams to successfully deliver complex, large-scale initiatives.
Talent Strategy: Shape team structure, culture, and talent strategy to support evolving business needs.
Stakeholder Alignment: Maintain close relationships with key business stakeholders and internal operations staff to ensure strict alignment with Service Level Agreements (SLAs) for both internal and external customers.
Silo Elimination: Break down departmental silos and resolve conflicts to align different teams toward shared business goals.
Providing strategic direction, technical guidance, and operational oversight to ensure successful delivery of IT initiatives.
Responsibilities include supervising cross-functional teams, managing project timelines, resources, and ensuring alignment with organizational goals.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and supervising work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.