Operations Manager

Sky Zone•Chicago, IL

1d•Onsite

About The Position

At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. The Operations Manager is a natural leader who thrives in motion, balancing coaching with accountability and setting the tone every shift. They support their team, solve problems, and ensure the energy never drops, leading from the floor and managing behind the scenes. This role involves creating schedules, coaching in real time, and stepping into the action with intention, care, and hustle. As Operations Manager, you're the one who keeps the park in motion, helps the team thrive, supports guest joy, and ensures nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm, leading with energy, impact, and heart to build something unforgettable.

Requirements

Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment.
Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture.
A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day.
Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations.
Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive.

Responsibilities

Supervise Team Leads and frontline team members during scheduled shifts.
Coach in real time to build a team culture of accountability, energy, and care.
Support hiring, onboarding, and training efforts.
Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
Collaborate with the GM on labor strategy, scheduling, and safety procedures.
Adapt to real-time challenges to keep operations smooth and seamless.
Ensure guests feel welcome, safe, and supported from check-in to check-out.
Lead guest recovery when needed and train the team to respond with urgency and empathy.
Support birthday parties, special events, and high-volume guest flow with confidence.
Conduct safety walkthroughs and support compliance across all park zones.
Maintain clean, well-functioning facilities and hold the team to brand standards.
Lead by example to create a worry-free, play-filled environment for all.