Operations Manager, CA

Opus•Fullerton, CA

About The Position

The Program Manager is responsible for ensuring effective and efficient management of California Open Market Equipment. The Program Manager oversees a staff of approximately 50 Opus employees. Uses metrics and feedback to measure and drive performance and continuously improve quality and productivity. Ensures a safe and productive work environment.

Requirements

Ability to establish metrics and measure output for reporting and continuous improvement
Familiarity with use of office productivity software (MS Office Word, Excel, etc)
Some overnight travel will be required (limited)
Ability to effectively prioritize in a fast-paced, multi-tasking environment while maintaining accuracy
Excellent organizational and planning skills
Outstanding customer service and relationship building skills
Strong analytical skills and the ability to turn data into concise, executive ready recommendation
Minimum 5 years’ experience managing field service operations or equivalent.
Bachelor’s degree or equivalent experience with electronics, industrial technology, or related fields.
Excellent interpersonal, communication, and leadership skills

Nice To Haves

Knowledge of NetSuite is a plus

Responsibilities

Directly manage support staff and technicians
Develop, maintain, and regularly report on key metrics of productivity and performance
Maintains compliance with all aspects of contract with the State customer. Ensures compliance with program plans, policies, goals, objectives, and procedures reflective of corporate requirements.
Develops operating budget. Ensures budgeted goals and cost objectives are met. Maintains monthly compliance and explains any deviations.
Provides visibility to all aspects of program performance through weekly, monthly, and annual reporting.
Coordinates efforts of multi-disciplinary teams within Opus (engineering, purchasing, logistics, accounting, and operations) to provide effective support for all aspects of the program.
Provides daily operational support to all partner companies, internal and external customers, and Opus team members.
Oversees the hiring, training, pay, and retention of competent personnel for the conduct of all functional activities.
Gathers requirements for system enhancements. Works with engineering team to develop, test, and implement functional solutions.
Provides resolution for all accounting questions and/or ACH discrepancies from partner companies.
Responsible for regional warehouse management, including setting preferred stock levels, auto-replenishment levels and schedules, cycle counts, quarterly and annual physical inventory counts, adjustments, and process-improvement
Ensure a safe and healthy work environment.
Performs additional duties as required per the needs of the Program, the client, and Opus Inspection