Operations Manager

Shane Co.•Lynnwood, WA

17h•Onsite

About The Position

As an Operations Manager, your primary focus is to achieve results by collaborating with and through others, championing the company culture, and maintaining thoroughness and precision. You are responsible for providing superior customer service, supporting top-line sales, and driving bottom-line profits. As a key member of the store leadership team, you will influence and be responsible for all aspects of the sales, customer, and employee experience. Shane Co., a four-generation family-owned jeweler and the largest in the U.S., prides itself on an unparalleled standard of excellence, helping customers celebrate milestone moments. The company seeks passionate, fun, and vibrant individuals for its dynamic retail environment, aiming to provide an exceptional employment experience. The role involves driving sales growth by ensuring customer needs are met and by developing office and shop teams. An innovative training program is provided to ensure proficiency in sales, coaching, training, and store operations, allowing you to gain in-depth knowledge of merchandise and create an exceptional customer experience, even without prior jewelry experience.

Requirements

A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others.
A minimum of 1 year of sales or other customer service experience in a face-to-face environment.
Evening and weekend availability is a must.
Genuine enjoyment in working with people.
Demonstrated ability to influence others in a trusting and cooperative manner.
High performing and driven to achieve goals.
Great listener.
Ability to maintain customer relationships in a changing sales environment.
Ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Energetic team player.
Must possess a high level of visual acuity and manual dexterity.
Excellence in written and spoken English is required including appropriate usage of spelling and grammar.
Minimum of a high school diploma or equivalent is required.

Nice To Haves

Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.

Responsibilities

Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff.
Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff.
Building and maintaining all store schedules with final approval from the Store Manager.
Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations.
Monitoring and maintaining overall efficiency of office and shop operations.
Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility.
Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot.
Mastering all functionalities and processes in the shop, customer service department, and sales operations.

Benefits

Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
Company paid extended illness bank.
Optional long-term disability.
Company paid life insurance.
Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
7 paid holidays each year for most staff.
Shift swaps allowed.
Internal learning that covers both career and personal topics, from skills like excel to photography.
Dedicated training specific to your role.
Training toward advancement, specifically in the area of management and leadership for all levels.
Ongoing coaching and training towards management positions.
Opportunity for relocation with the company to stores in multiple markets.
Participation in a team bonus that can range from zero to $150 each week.