Operations Manager

Topgolf • Alpharetta, GA

1d • Onsite

About The Position

This role involves supervising Department Managers and their teams to deliver best-in-class service, coaching and developing direct reports, and driving Associate engagement. The Operations Manager is responsible for upholding operating standards, ensuring Guest and team safety and satisfaction, and holding leaders accountable for managing venue operations and departmental budgets. They will forecast and control sales and expenses, delegate tasks, and ensure their completion. The role also requires demonstrating Topgolf’s Core Values, interacting with Guests to monitor their experience quality, leveraging business metrics to maximize profit and revenue, and cultivating relationships with community leaders and organizations.

Requirements

• 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Nice To Haves

• Multi-unit management experience is desired but not required

Responsibilities

• Supervise the Department Managers and their teams in providing best-in-class service
• Coach and develop their direct reports and the team
• Drive Associate engagement
• Uphold operating standards and drive Guest and team safety and satisfaction
• Hold leaders accountable for managing venue operations
• Hold departments accountable for budgets and spending
• Forecast and control sales and expenses
• Delegate and follow-up on the completion of tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Interact with Guests to check on the quality of their experience
• Leverage business metrics and trends to drive performance and to maximize profit and revenue
• Cultivate relationships with community leaders and organizations to ensure strong connections

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
• FREE Mental Health Benefits for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees