Operations Manager

Carrier • Reno, NV

25d • $96,000 - $192,000

About The Position

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About this role At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets. ALC is part of the Carrier Global Corporation. ALC in Reno Nevada has an opportunity for an Operations Manager to join the team.

Requirements

• High School Diploma or GED
• 5+ years Project Management Experience
• 5+ years experience in building automation systems in either Retail, Industrial, Pharmaceutical, HVAC Construction, Data Center and Services
• 4+ years experience in field operations
• 2+ years experience in leading a team
• Valid Driver’s License

Nice To Haves

• Associate or Bachelor’s
• PMP Certification
• Project financial reporting and project management skills
• Lead and motivate teams
• MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive
• Cora, Asana, Bidtracer, SFDC, Microsoft Projects, Visio, AutoCad
• Lead and motivate teams
• Problem-solving, planning skills

Responsibilities

• Operational Leadership & Performance Direct and lead day-to-day operational teams to meet and exceed planned deliverables while managing a high volume of concurrent tasks.
• Ensure operational excellence and achievement of the operations plan within the assigned geographic area.
• Drive customer satisfaction by ensuring the organization meets or exceeds customer and sales goal expectations.
• Manage resource allocation, reallocating personnel as needed to improve overall results and project delivery efficiency.
• Collaborate with national operations leaders and other internal areas to leverage best practices and align with company objectives.
• Project Management & Revenue Oversee and manage all aspects of project execution, adhering strictly to established project processes.
• Provide direction and mentorship to assisting Project Managers and ensuring successful project delivery.
• Direct revenue forecasting activities and establish performance standards that align with established business objectives.
• Support Project Managers in identifying, securing, and processing change orders for out-of-scope work.
• Assist the Sales team by reviewing contract documents, drawings, and specifications to ensure accuracy in bid estimations.
• Talent Management & Development Lead all hiring responsibilities, recruiting and onboarding Project Managers, System Specialist Supervisors, System Specialists, and Associate Project Managers with the requisite skills and competencies.
• Develop and implement coaching and training programs for the operations team on advanced project management techniques to ensure they achieve targets.
• Conduct regular coaching sessions (e.g., "ride-alongs") with employees and meet with key clients to build and strengthen relationships.
• Strategic & Customer Engagement Partner with the Sales Manager to develop strategic business plans for both securing new business and maintaining the existing customer base.
• Ensure the establishment and development of professional, strategic relationships with key prospects to better understand and meet customer needs within the contracted scope.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED