Operations Manager

Hilton Garden Inn Burlington, VT • Burlington, VT

1d

About The Position

Maine Course Hospitality Group is built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests, our team members, and the communities we serve. We are seeking an experienced, service-driven Operations Manager to help lead hotel operations and deliver exceptional guest experiences.

The Operations Manager works closely with the Assistant General Manager and General Manager to support daily hotel operations, team development, financial performance, and brand standards. This is a hands-on leadership role ideal for hospitality professionals looking to grow their management career with a values-driven organization.

Requirements

• Previous hotel management or hospitality leadership experience required
• Strong leadership, communication, and team development skills
• Guest-focused mindset with a passion for hospitality and service excellence
• Working knowledge of hotel operations including front desk, housekeeping, and maintenance
• Experience supporting budgets, labor management, and cost controls
• Proficiency with hotel property management systems (PMS) and basic computer applications
• Ability to work a flexible schedule including nights, weekends, and holidays

Nice To Haves

• Operations Manager, Front Office Manager, or Department Head experience preferred

Responsibilities

• Assist the Assistant General Manager and General Manager in overseeing daily hotel operations across all departments
• Act as Manager on Duty and ensure a high level of guest satisfaction at all times
• Support hiring, onboarding, training, coaching, and performance management of team members
• Help manage labor, scheduling, payroll, and operational costs
• Ensure compliance with brand standards, MCHG policies, and safety regulations
• Monitor guest feedback, reviews, and operational KPIs to drive continuous improvement
• Maintain property standards for cleanliness, safety, and overall guest experience
• Collaborate with department leaders to resolve operational challenges and guest concerns
• Build positive relationships with guests, vendors, and community partners
• Step in to lead operations in the absence of the General Manager

Benefits

• Competitive salary and bonus opportunities
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Hotel and company discounts
• Growth and advancement opportunities
• Supportive, people-first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed