Operations Manager

PuroClean of Central Southwest Houston • Houston, TX

7d

About The Position

The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.

Requirements

• Minimum 3 years of operations or management experience (service industry or skilled trades preferred)
• Proven leadership and organizational skills
• Experience with scheduling, dispatch, and field operations
• Strong verbal and written communication skills
• Ability to work effectively in a fast-paced, service-driven environment
• Fluent in English and Spanish (required)

Nice To Haves

• Familiarity with CRM or field service management software preferred

Responsibilities

• Oversee daily operations, scheduling, dispatch, and job coordination
• Supervise and support field technicians and office personnel
• Ensure work is completed in accordance with company policies and franchise standards
• Monitor operational performance, productivity, and job flow
• Address and resolve escalated customer concerns in a professional manner
• Assist with implementing and maintaining standard operating procedures
• Support hiring, onboarding, and training processes
• Ensure compliance with safety requirements, licensing, and local regulations
• Participate in after-hours or on-call operational support as required

Benefits

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees