Operations Manager - Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Company•Paramus, NJ

48d•Onsite

About The Position

Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. The Operations Manager will be responsible for the overall management of events at the Ice Arena. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. This role will work closely with outside event owners, other department leaders in order to successfully accomplish these responsibilities.

Requirements

Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event management
Must have excellent interpersonal, project management and problem-solving skills
Must be a team player
Must have excellent verbal and written communication skills
Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
Must be able to work flexible schedules including weekends, nights, and holidays
Must be willing to obtain CPR certifications
Well organized, efficient, flexible, and able to meet deadlines
Able to cope with many tasks at once and work to tight schedules
Must possess a valid drivers license

Nice To Haves

Food service and food service management experience preferred

Responsibilities

Oversees front-line team members to ensure compliance with SFM policies and additional applicable laws
Participates in planning/strategic meetings
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly.
Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals.
Oversees effective communications with event owners pre and post event
Oversees the administration and high level of detail required in the organization of events
Assists with labor law compliance and adherence
To be on-site at events and take responsibility for the various aspects of managing personnel and production
Negotiates and produces contracts for relevant vendors building a good working relationship
Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
Closes liaison and communication with other departments within the events team including marketing and sales
Ensures all health & safety, quality control, expense management, security, procedures, and facility maintenance
Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations.
Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment.
Oversees proper cash handling procedures
Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
Lead cross-functional teams
Ensures events comply with safety regulations
Hires, trains, and educates staff on proper event and safety procedures
Creates and monitors leadership team schedule
Develops and manages budgets and exercises control in expense management and facility maintenance
Analyze event performance and prepare metrics presentation
Promotes company culture and expectations to staff
Ensures staff is adequately prepared for the event
Works with General Manager and Finance Manager to develop KPI reports
Contributes to Facility Business Plan and execution
Gives final operational approval for event set-up
Oversees proper reporting of inventory
Serves as MOD on nights and weekends
All additional tasks assigned by management