Operations Manager - Northern Virginia

DoorDash USA•Baltimore, MD

About The Position

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role We’re looking for a people-focused leader and experienced operations specialist to lead some of our new DashMart facilities. You’re excited about this opportunity because you will… Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you. Own: From first principles, you will oversee the day-to-day operations of 3-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Drive Site Profitability. Review site P&Ls, identify performance gaps, and implement corrective action plans to achieve goals. Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience. Support Growth Initiatives. Contribute to market expansion and scaling efforts by ensuring that sites are prepared for increased demand and operational complexity. Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

Requirements

You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
You’re analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
You’re relentless. You do what it takes to win, no matter what
You’re a proven leader. You have led & managed teams of 15+ employees
You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
You have 3+ years’ experience: In Operations, Consulting, Strategy or related field

Nice To Haves

Experience starting or scaling a successful startup.
You have operational experience in logistics and/or Fulfillment Center/Warehousing
You have built and trained high performing teams

Responsibilities

Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you.
Own: From first principles, you will oversee the day-to-day operations of 3-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Drive Site Profitability. Review site P&Ls, identify performance gaps, and implement corrective action plans to achieve goals.
Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience. Support Growth Initiatives. Contribute to market expansion and scaling efforts by ensuring that sites are prepared for increased demand and operational complexity.
Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)