Operations Manager - Martinez, CA

Bureau Veritas•San Francisco, CA

14h•Onsite

About The Position

The Operations Manager is responsible for day-to-day operational execution at the Martinez, CA facility, ensuring all activities align with Bureau Veritas's policies, ethics, and operational excellence standards. This role bridges strategic direction from the Branch Manager and frontline execution, managing financial performance, customer satisfaction, personnel development, and compliance. The Operations Manager represents Bureau Veritas in a leadership capacity, driving continuous improvement and operational efficiency. This position offers clear advancement potential to Branch Manager roles.

Requirements

Broad experience in petroleum/chemical inspection-related business
In-depth understanding of local business operations, customer base, and market dynamics
Knowledge of Bureau Veritas Health, Safety & Environmental (HSE) procedures and associated governmental regulations
Familiarity with petroleum and chemical industry standards and inspection methodologies
Understanding of laboratory operations and quality management principles
Knowledge of ISO 17025, ISO 9001, and ISO 14001 standards (or willingness to develop)
Above-average interpersonal and people management skills
Excellent verbal and written communication abilities
Strong financial acumen and ability to manage P&L metrics
Problem-solving capability with sound judgment in complex situations
Ability to manage multiple priorities in a fast-paced environment
Leadership and team-building skills
Computer literacy (Microsoft Office, email, database systems)
Valid driver's license and reliable transportation
High school diploma or General Education Development (GED) certificate AND
Minimum 5+ years of inspection-related or operations management experience
Ability to read, interpret, and implement safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports, correspondence, and operational documentation
Ability to speak effectively to groups of customers and/or employees
Ability to communicate clearly and professionally with all organizational levels
Capable of performing calculations required for operations management and financial analysis
Able to perform pertinent operational calculations (sampling rates, quality metrics, scheduling)
Able to read, understand, and analyze financial statements and performance metrics
Proficiency with spreadsheets and basic statistical analysis
Ability to apply common-sense understanding to complex operational situations
Ability to prepare and/or follow instructions in written, oral, or diagrammatic form
Ability to deal with problems involving multiple variables in both standardized and non-standardized situations
Ability to determine appropriate course of action based on available information and company policies
Sound judgment in safety-critical and customer-sensitive matters
Excellent interpersonal and "people skills"
Strong organizational and time management abilities
Customer service orientation and problem-solving mindset
Computer proficiency (Microsoft Office Suite, email, database systems, LIMS familiarity preferred)
Attention to detail and accuracy in record-keeping
Ability to work collaboratively across departments and with external stakeholders
Adaptability and flexibility in a dynamic operational environment
Commitment to continuous learning and professional development

Nice To Haves

Associate's degree or higher in business, operations management, or related field
Formal management training or professional development certification
Prior supervisory or operations management experience in inspection, laboratory, or field services
Familiarity with Business Management Systems (BMS) or ISO standards
Experience in the petroleum, chemical, or energy industry
Knowledge of Martinez, CA local market and customer base
Bilingual capability (English/Spanish) preferred for Martinez location
IFIA Petroleum Inspector Certification (preferred)
LEAN or Six Sigma certification (preferred)
CPR/First Aid certification (preferred)

Responsibilities

Oversee all operational activities at the Martinez facility, ensuring execution meets or exceeds customer expectations and budgeted performance targets
Monitor and manage branch financial performance including timely billings, collections, expense control, and achievement of revenue targets
Ensure all staff have adequate resources, Personal Protective Equipment (PPE), tools, and equipment to safely perform assigned functions
Organize office procedures, schedules, and staffing assignments to meet/exceed customer requirements and operational demands
Review local operations across all functions; identify and implement process improvements aligned with Bureau Veritas continuous improvement initiatives
Identify and pursue new business opportunities; develop and maintain strong client relationships
Troubleshoot issues, resolve problems, and ensure customer satisfaction through proactive communication and service delivery
Obtain and maintain in-depth knowledge of local market requirements, competitive landscape, and customer needs
Foster and maintain customer confidence in Bureau Veritas inspection and laboratory services through consistent quality and professionalism
Participate in hiring decisions and personnel actions in coordination with Human Resources
Ensure all staff are adequately trained to perform required job functions; maintain current competency records and training documentation
Provide constructive feedback, recognize strong performance, and address performance gaps fairly and consistently
Handle disciplinary matters in a fair, consistent, and documented manner; maintain open communication with Human Resources
Champion the Bureau Veritas Business Management System (BMS); maintain an open-door policy to promote empowerment, accountability, and engagement
Mentor and develop operational staff with potential for advancement
Support ISO 17025, ISO 9001, and ISO 14001 certifications; manage corrective and preventive actions (CAPA) as needed
Read, understand, and enforce BMS procedures and requirements across the facility
Enforce HSE policies and procedures; ensure compliance with all applicable governmental regulations and industry standards
Maintain adherence to all Bureau Veritas corporate policies and procedures at facility level
Ensure all business practices meet or exceed company policy and industry standards
Represent Bureau Veritas by appearance, demeanor, and conduct; behave ethically at all times
Communicate effectively with all organizational levels—from frontline staff to senior management and external clients
Champion Bureau Veritas values, ethics, and culture; serve as a role model for professional excellence
Maintain on-call status (24/7) as directed to address operational emergencies or critical issues
When required, perform duties of Operations Supervisor and/or Inspector to ensure operational continuity
Attend company meetings, training sessions, and professional development opportunities as required
Perform other duties as assigned by senior management to support branch objectives
Ensure full and adequate coverage of all field assignments by assigning appropriate resources and personnel based on skill level and availability
Provide job-related training, safety instruction, and performance guidance to field and office staff
Maintain comprehensive training records demonstrating competency and compliance with BMS requirements
Recognize strong performance; address performance issues through coaching, counseling, or formal disciplinary action as appropriate
Support and participate in Bureau Veritas's Business Management System; ensure staff understand and comply with all BMS requirements
Model professional conduct and ethical behavior; hold staff accountable to the same standards
Coordinate with Operations Supervisors and Key Account Managers to ensure seamless service delivery across all assigned locations/accounts