Operations Manager

Simpson Thacher & Bartlett•Washington, DC

27d•$150,000 - $170,000•Onsite

About The Position

The Operations Manager is responsible for providing oversight of workplace operations, delivering highly discreet, white-glove services in support of attorneys, professional staff, clients, and firm leadership. The Operations Manager serves as a trusted operational partner responsible for strategic planning, vendor governance, and day-to-day execution of seamless, confidential workplace experiences. The employee will be expected to assist other departments as needed.

Requirements

High School diploma required
Minimum of 8 years of relevant experience in a professional services environment
Minimum of 4 years supervisory experience
Ability to effectively, professionally, accurately and promptly present information verbally and in writing
Ability to assess situations and determine appropriate actions, monitor status of multiple pending items, provide follow up and keep management informed by communicating a wide variety of information
Exceptional interpersonal skills with the ability to interact professionally with a diverse employee and leadership population, attorneys, clients, and vendors
Knowledge of relevant health and safety requirements
Technical knowledge of building systems and maintenance
Financial management, budgetary, and analytical skills
Ability to proactively seek ways to manage costs and enhance service levels
Basic math skills: addition, subtraction, multiplication, division
Proficiency in MS Office Suite (Word, Excel and Outlook)
Ability to work independently and in a team environment
Can organize, prioritize, plan and multi-task work activities in a high-pressure environment
Proofreading and editing skills with strong attention to detail

Nice To Haves

Preferred Associate’s degree preferred
Minimum of 2 years of experience with project coordination preferred
Minimum of 2 years of experience in a large law firm preferred
Experience with event planning preferred

Responsibilities

Direct and coordinate cross-functional service teams including operations, facilities, duplicating, records management, and hospitality (including food and beverage operations, staffing, room set-up and maintenance, guest arrival logistics, and ensuring flawless execution and strict confidentiality for all internal and client-face engagements)
Supervise and mentor Operations team members, including hiring, training, and performance management, in line with firm standards and policies
Regularly audit team procedures to establish process improvements and ensure regulatory compliance
Lead food service and hospitality vendor management, including performance oversight, service standards, cost control, and alignment with the firm’s white-glove expectations
Monitor and assist with meeting and event activities to ensure exceptional client experience, adherence to health and safety regulations, and proactive issue resolution
Lead, schedule, and direct in-house maintenance and custodial teams
Partner with the Director of Administration on vendor strategy, service scope, and budgeting to ensure operational efficiency and long-term value
Review, evaluate, and manage Operations & Facilities budget, including negotiating contracts, evaluating vendor performance, managing procurement, and identifying cost-saving opportunities
Collaborate with the Director of Administration on space planning, coordinating office moves, managing renovations, new installations, and buildouts with architects and other contractors
Develop and implement safety protocols, including emergency preparedness planning, and conduct inspections to ensure compliance with internal policies, government regulations, and laws
Collaborate with the Director of Administration on workforce planning, staffing models, and hiring decisions to support current and future operational demands
Perform other duties and assist with various projects as assigned