Operations Manager

The Millennium Group•Riverwoods, IL

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. This position requires an individual with a minimum of 5 -7 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, copy, switchboard (receptionist) and other related office services, have the ability to identify and resolve potential problems, strong leadership, customer relationship skills, project management, excellent computer skills, along with other duties as assigned. The Operations Manager provides leadership, operational support, ensures TMG Best Practices compliance and client satisfaction. They are responsible for training/educating of employees, monitoring operations budgets (salary) to ensure compliance with organizational expenditure requirements.

Requirements

Minimum five years managerial experience.
Bachelor's degree in Business Administration or 7 -10 years related industry experience.
Leadership: ability to lead people and get results.
Planning: ability to forecast necessary changes in the organization.
Ability to manage multiple priorities/projects.
Excellent interpersonal and communication skills.
Commitment to Company values.
Willingness to travel to other locations as necessary.
Bachelor's degree in business management or other closely related field and five years of operational experience.
Minimum three years of experience in client SOW to include print imaging mail services office services facilities management shipping receiving etc
Certification in facilities management and or Office Print Services related field required
10% - 20% travel required; extensive driving is likely
Must be able to lift 35 lbs
Mental qualifications include ability to negotiate, be innovative, analyze data, and develop positive client relationships

Responsibilities

ROperational Excellence Alignment of TMG service outcomes to client strategy and initiatives
Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
Development of measurable, meaningful service level agreements (SLA) and key performance indicators
Process mapping and desktop procedure development for SOW tasks
Control development
Data collection tools and reporting platform development
Analysis of operational data
Change analytics: risk, finance, and productivity
Performance management of functioning processes, including corrective action
Business case for change development & initiative launch and execution
Team Leadership Leadership and skill set development of direct reports
Cross-functional leadership of teams to deliver required Operational Excellence outputs
Coaching and corrective action when warranted
Customer Relationship Management Quarterly Business Review (QBR) delivery
Sponsorship attainment for change initiatives
Contract negotiation and execution for agreements, renewals, and incremental growth
Continuous relationship visibility improvement through executive presentations and events
Direct and indirect response to ad hoc client needs and requirement