Operations Manager | Full-Time | Enmarket Arena

Oakview Group•Savannah, GA

65d•$45,000 - $55,000•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Oak View Group has an exciting opening for an Operations Manager at Enmarket Arena. The Operations Manager will manage operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between event department and delegate assignments; be responsible for and ensure overall upkeep of facility. This role pays an annual salary of $45,000-$55,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 5, 2025. The Enmarket Arena is a 9,500-seat arena with luxury suites, club seating, and first-rate food and beverage. The Enmarket Arena bolsters entertainment in the Southeast by hosting must-see national touring concerts, family shows, comedians, and more. The venue also expanded sports in the region by introducing a tenant ECHL hockey team, the Savannah Ghost Pirates, along with presenting professional, collegiate and amateur sporting events.

Requirements

Bachelor's/Technical degree from an accredited college/university/school required.
3-5 years' experience in facility events and operations management
Related experience and/or training in the public assembly industry in a supervisory or management position
Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
Knowledge of budget preparation and control.
Proficient knowledge of Windows and Microsoft Office software
Knowledge in a hockey facility preferred, including Zamboni and ice edger
Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices
Production experience involving concert set up, basketball, hockey, special events preferred
Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization
Ability to work independently and as part of a team
Occasional travel may be required

Responsibilities

Assume management responsibility for all services and activities involved in the operations department at Enmarket Arena and Johnny Mercer Theatre
Operate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and quality
Ice sheet installation / removal, including; paint, logos / decals, flooding, leveling
Perform and oversee day-to-day building operations, maintenance and special projects
Oversee Operations coordinator, and third party operations staff
Assist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
Oversee and monitor changeover and housekeeping crews, provide team support as required
Maintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed or services are required
Provide excellent customer service to internal and external clients to provide a positive employee climate
Works closely with VP of Events and Operations to ensure proper budget
Assist with all purchases of housekeeping supplies and safety equipment for third party vendors
Present operations department reviews in weekly staff meeting
Deliver timely and accurate information to operations staff for proper setup and breakdown of facility
Troubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment.
Oversee all production equipment, including maintenance and repair as necessary
Ensure preventative maintenance of retractable seating, permanent seating and temporary seating
Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
Communicate in a timely fashion to the VP of Events and Operations
Receives and responds to requests from tenant or refers them to the VP of Events and Operations
Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility
Schedules third party employees and ensures proper staffing for changeovers and event days
Interacts with other facility staff in a courteous, cooperative, and professional manner
Other duties and responsibilities as assigned.