Operations Manager

Best Warehousing & Transportation Center Inc•New Castle, DE

23d

About The Position

The Operations Manager oversees all warehouse operations, including Import, Export, and Clerical functions. This role ensures accuracy, efficiency, safety, and compliance, while supervising Inbound and Outbound Supervisors and driving operational excellence.

Requirements

Bachelor’s degree in Supply Chain, Business, or related field preferred
5+ years of warehouse or logistics experience, with 2+ years in a leadership role
Strong knowledge of warehouse operations, safety, and compliance standards
Experience with WMS, ERP systems, and performance metrics
Strategic leadership and team development
Excellent communication and conflict resolution skills
Strong analytical and decision-making abilities
Proficiency in Microsoft Office and warehouse systems
Ability to manage multiple priorities in a fast-paced environment
Deep understanding of OSHA and warehouse safety regulations

Responsibilities

Lead all warehouse functions to ensure smooth daily operations
Supervise Inbound and Outbound Supervisors and support team performance
Ensure accurate and timely completion of inbound and outbound activities
Review and verify all shipment spreadsheets (inbound, outbound, rewraps, exceptions, etc.)
Monitor compliance with SOPs, OSHA regulations, and company policies
Conduct regular quality and safety audits
Enforce warehouse safety protocols (PPE, forklift safety, emergency procedures)
Promote a safety-first culture through training and hazard response
Track and report warehouse performance metrics
Resolve operational issues and customer concerns
Optimize warehouse layout and space utilization
Collaborate with upper management on efficiency and service strategies
Recruit, train, and develop supervisors for leadership growth
Provide coaching, feedback, and discipline as needed
Promote cross-training across all warehouse functions
Foster a culture of teamwork, accountability, and continuous improvement
Assess staffing levels, assign workloads, and monitor productivity
Identify and implement process improvements
Complete additional responsibilities or projects assigned by upper management

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Ancillary Benefits (such as supplemental coverage options)
Paid Time Off (PTO) and Holidays
Employee Assistance Program
Employee Discounts
Referral Program
Career development and training opportunities
A positive, growth-oriented work environment focused on employee well-being and advancement