Operations Manager

METROPOLITAN WAREHOUSE AND DELIVERY•Perth Amboy, NJ

About The Position

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience. We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success. Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Requirements

College degree preferred
Previous 3-5 years Warehouse Management experience
Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Warehouse Management System (WMS) experience
Ability to multi-task
Good leadership skills
Ability to communicate effectively in verbal and written form
The Operations Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weight
Lifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistance
Standing and Walking: Ability to stand and walk for extended periods throughout the workday
Pushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandise
Bending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequently
Physical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environment
Manual Dexterity: Ability to handle and manipulate small parts or delicate items with precision
Flexibility to work extended hours or weekends when necessary to address urgent operational needs

Responsibilities

Strategically manage assigned area of responsibility in compliance with company’s policies and vision
Manage and oversee the 3PL division (E-Commerce Fulfillment) within the Distribution Center ensuring the highest standards and compliance to Customer expectations and stated SLA’s.
Managerial responsibility for all assigned warehouse personnel and any included office staff, within the assigned area or business segment in the Distribution Center
Ultra-responsive to customer emails and requests in a timely and professional manner
Responsible for maintaining inventory accuracy, scan accuracy, and other system specific requirements within the assigned area of operation for all customers
Directly responsible for all employment decisions within assigned area of responsibility
Evaluate current staff for operational effectiveness on both warehouse and office staff
Ensure operation is staffed accordingly to maximize productivity, minimize overtime and meet Customer SLAs (Service Level Agreements) or other Customer requirements, of assigned area or business segment in the Distribution Center
Ensure the consistent execution of all Standard Operating Procedures (SOPs) throughout the assigned area within the Distribution Center
Produce reports and statistics regularly, specific to the assigned area or business segment in the Distribution Center; Measure KPI and Labor utilization
Direct workforce to ensure compliance to established processes & policies
Identify and execute Lean opportunities to effectively eliminate waste, and drive efficiencies
Set and maintain productivity expectations
Identify and drive Safety improvements across the Distribution Center
Maintain standards of health and safety, hygiene and security
Any other responsibilities deemed necessary for the assigned area or business segment in the Distribution Center