Operations Manager

Southern Outdoor Restoration•Raleigh, NC

2d•Onsite

About The Position

Operations Manager – Raleigh, NC (Full-time, M–F 7:15AM-3:30PM most days, 100% in-person) About us: A high-performing exterior property service company that’s grown fast through strong hiring, rigorous execution, and high client retention. Our reputation is built on consistency, professionalism, and smart use of tech in an industry that’s usually behind the curve. We provide property services like pressure washing, gutter cleaning, window cleaning, and more for HOAs, apartment communities, office buildings, and retail centers. About our ideal candidate: A detail-oriented manager who thrives on excellent customer outcomes, accountability, and operational excellence. You have field leadership experience and aren’t afraid of documentation, difficult conversations, or enforcing standards. You believe performance and professionalism go hand in hand—and you hold both your team and yourself to high expectations. You want a chance to make your mark by leading a team that delivers real value every day. About the Role: This role leads technician teams in the Raleigh market. You'll own execution of services, technician development, and administrative compliance. You’ll be responsible for building a high-accountability, high-performance culture and ensuring jobs are done safely, efficiently, and to spec. You will work closely with branch leadership, our internal support teams, and your direct reports to deliver consistent, high-quality results. This is not a desk job—you’ll lead in person at our warehouse, in your office, and in the field, every day.

Requirements

Minimum 3 years of field or crew leadership in services, construction, or logistics
Ability to coach and hold others accountable with professionalism
Valid driver’s license and insurability under company policy
Comfortable using mobile apps and reporting tools daily
Able to walk job sites, carry equipment, and be physically active on the job

Nice To Haves

Knowledge of field services like pressure washing, window cleaning, landscaping, or related services
Admin experience: timecards, incident reporting, training tracking
Experience managing entry-level and experienced field staff

Responsibilities

Crew Leadership & Team Performance Lead daily check-ins and maintain personal visibility with crews
Know your team members’ goals, strengths, and improvement areas
Coach technician performance and enforce accountability
Administer feedback, recognition, and discipline as needed
Promote a culture of ownership, compliance, and continuous improvement
Service Execution & Quality Oversight Ensure work is completed to scope, on time, and safely
Use systems and reports to monitor crew performance
Support new service launches or high-visibility jobs
Communicate proactively with Sales and Account Managers
Administrative Compliance Approve timecards and track training, certifications, and incidents
Enforce company policies and documentation standards
Investigate safety issues or policy violations promptly
Handle injury reports and ensure proper follow-through