Operations Manager

HR Strategy Group • Baltimore, MD

1d • $62,000 - $69,000 • Hybrid

About The Position

Operations Manager Join our mission‑driven organization that’s growing rapidly and shaping the future of our community in South Baltimore. We’re looking for an Operations Manager who thrives in a role where precision, collaboration, and integrity are essential. In this position, you’ll be a key force behind SBGP’s smooth and ethical operation—ensuring our administrative, finance, and compliance functions run at a high level every day. As Operations Manager for South Baltimore Gateway Partnership (SBGP), y ou will work closely with the Senior Operations Manager and the Deputy Director for Operations, becoming a trusted partner who helps keep the organization efficient, transparent, and accountable. You’ll also engage frequently with external vendors, grantees, and internal staff to solve problems, move processes forward, and maintain seamless operations. This is a hybrid position, working primarily in an office environment, and you will need to attend meetings at the office and events (with occasional evening or weekend meetings and events). If you are an organized, reliable, detail-oriented administrative and office management professional who wants to make an impact at South Baltimore Gateway Partnership, we invite you to keep reading to learn more about this exciting opportunity! Here's a Snapshot of the Position: Finance, Billing, & Payments: You’ll be the backbone of our financial workflow, ensuring accuracy and compliance at every step. Your work will include: Managing SBGP’s general inbox dedicated to finance, billing, and payments. Coordinating, tracking, and managing payment requests from grantees and vendors—monitoring compliance, approvals, and timely processing. Reviewing all payment submissions for accuracy, completeness, proper documentation, budget alignment, and adherence to accounting standards and external requirements (including City MBE/WBE participation). Troubleshooting delayed or interrupted payments and working with staff, grantees, and vendors to resolve issues quickly. Maintaining vendor records, including W‑9s, payment documentation, and related files. Reconciling organizational credit card activity, gathering receipts, and coordinating payment processing. Supporting the annual financial audit with documentation, organization, and preparation. Compliance & Administration: You will help ensure SBGP remains compliant, organized, and aligned with best practices by: Reviewing and updating organizational policies and procedures. Maintaining compliance with the Open Meetings Act and the Public Information Act. Assisting in ongoing policy development, updates, and implementation. Providing administrative and logistical support to staff across the organization as needed.

Requirements

• A bachelor’s degree in business administration (or relevant discipline) or equivalent professional experience.
• 3+ years of operations experience.
• Comfort and professionalism in frequent public‑facing interactions with stakeholders, partners, business leaders, residents, neighborhood leaders, and government officials.
• Strong verbal and written communication abilities.
• Experience in research, planning, evaluation, and project management.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
• Strong proficiency in: Microsoft Word, Excel, PowerPoint, and Outlook CRM systems QuickBooks DocuSign Adobe Acrobat Pro Asana Virtual meeting platforms like Teams and Zoom
• Available to work occasional evenings and weekends
• The Operations Manager will be required to work onsite at South Baltimore Gateway Partnership’s offices on Wednesday of each week, plus any other days when required to support the organization’s events/initiatives.
• Please note that this position may require local travel up to 10% of the time.

Responsibilities

• Managing SBGP’s general inbox dedicated to finance, billing, and payments.
• Coordinating, tracking, and managing payment requests from grantees and vendors—monitoring compliance, approvals, and timely processing.
• Reviewing all payment submissions for accuracy, completeness, proper documentation, budget alignment, and adherence to accounting standards and external requirements (including City MBE/WBE participation).
• Troubleshooting delayed or interrupted payments and working with staff, grantees, and vendors to resolve issues quickly.
• Maintaining vendor records, including W‑9s, payment documentation, and related files.
• Reconciling organizational credit card activity, gathering receipts, and coordinating payment processing.
• Supporting the annual financial audit with documentation, organization, and preparation.
• Reviewing and updating organizational policies and procedures.
• Maintaining compliance with the Open Meetings Act and the Public Information Act.
• Assisting in ongoing policy development, updates, and implementation.
• Providing administrative and logistical support to staff across the organization as needed.

Benefits

• Competitive benefits: health insurance; retirement with match; generous paid time off; other.
• A cohesive, mission-oriented, value-driven philosophy.
• Career development opportunities within South Baltimore Gateway Partnership.
• Hybrid work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees