Operations Manager

Quadel Consulting & Training•Miami, FL

About The Position

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking a dedicated professionals who are ready to grow with us and help drive our mission forward. The Operations Manager assists the Managing Director in the management of all responsibilities related to the administration of the Housing Choice Voucher (HCV) Program. Provides leadership and support to staff and ensures that all work prepared by the department is in compliance.

Requirements

Five years of responsible experience in the management of assisted and affordable housing programs, including at least two years of supervisory experience, and a bachelor's degree in business, public administration, the social sciences, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
Knowledge of program development, monitoring, and evaluation techniques, principles and practices of public administration and public housing management, community resources available to assist residents, contract negotiation methods and legal procedure, principles, methods, and practices of municipal budgeting.
Knowledge of and ability to use system of records, i.e. Visual Homes, Emphasys, QualCheck, QualTrack, Word, Excel, etc.

Responsibilities

Plans, organizes and supervises the work of administrative, professional and technical employees involved in the day-to-day administration of the program.
Understands and follows HUD regulations, the Administrative Plan and procedures.
Ensures staff supervised understands and follows and is trained on HUD regulations, the Administrative Plan and procedures.
Ensures full compliance with assigned SEMAP indicators, including Annual/Biennial HQS Inspections, HQS Enforcement, and HQS Quality Control Inspections. Ensures full points in assigned SEMAP Indicators.
Provides leadership and direction in establishing program goals, objectives, and policies.
Plans strategies specific to the area of supervision
Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
Makes suggestions for procedure and process efficiencies and streamlining.
Advises the Managing Director of the status and needs of the program(s)
Writes and prepares weekly, monthly and annual reports.
Maintains monthly SEMAP status data.
Conducts monthly quality control file reviews, provides necessary feedback and follow up to Housing Specialists. Ensures errors are corrected accurately and timely.
Develops recommendations for improvement of operations and implements such improvements within delegated authority.
Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
Advises Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.
Other duties as assigned