Operations Manager, Laughlin AFB, TX
About The Position
Seize your opportunity to make a personal impact as a Operations Manager supporting an AF Base. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. A career as the On-site Operations Manager at GDIT means owning your opportunity to help support and advance our customer’s mission. At GDIT, you’ll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients’ missions and ensuring we anticipate the threats of tomorrow. How A Network Operations Manager makes an impact : Collaborates directly with AF client on planning and procedures Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary Drives client-directed efforts to implement planned changes and procedures Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary Participates in network software upgrades, as well as certificate renewals and installs Updates technical documentation; maintains and implements SOPs for network security Works after-hours and weekends during maintenance windows on-site as needed
Requirements
- Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).
- Must meet DOD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment.
- Excellent troubleshooting, problem-solving and collaborative skills
- Thorough knowledge of ITSM best practices and supporting systems
- Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
- Experience working directly with hardware vendors involved in the incident resolution process.
- Experience with various software systems and architectures, communications protocols: and network hardware devices.
- NOC/SOC operations background – you've been in the trenches and know what works
- Incident management expertise with a track record of managing complex, multi-team responses
- Scripting abilities for automation and efficiency improvements
- Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.
- Experience with operations and administration of multiple network vendor systems
- Security Clearance Level: DoD Secret Level Clearance required
- Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire
- Experience as a team leader or manager
- Experience with change management processes and best practices
- Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
- Adept at interfacing with Government at senior leader levels and representing the interests of GDIT
- 10 + years of related experience
- US Citizenship Required: Yes
Nice To Haves
- 10+ years management of local team and part of an Enterprise NOC
- ITIL V3/4 Foundation or higher
Responsibilities
- Collaborates directly with AF client on planning and procedures
- Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary
- Drives client-directed efforts to implement planned changes and procedures
- Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges
- Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary
- Participates in network software upgrades, as well as certificate renewals and installs
- Updates technical documentation; maintains and implements SOPs for network security
- Works after-hours and weekends during maintenance windows on-site as needed
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
