Operations Manager

OTH Hotels Resorts•Manassas, VA

53d

About The Position

At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As an Operations Manager, you are responsible for overseeing all Front of House (FOH) operations. This important role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while supporting team development and financial performance. The Operations Manager works closely with department leaders to drive guest satisfaction, team engagement, and revenue optimization.

Requirements

An Operations or Front Office hospitality leader with at least 2-5 years of hotel management experience.
Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.
Calm, confident, and solutions-oriented especially during high-pressure situations.
Flexible and available for the needs of a 24/7 operation, including possible evenings, weekends, and holidays.
Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.

Responsibilities

Oversee daily operations of the Front Office and Bistro to ensure smooth, efficient service delivery
Ensure compliance with brand standards and service expectations
Resolve guest concerns promptly and professionally to maintain high satisfaction levels
Monitor and respond to online guest reviews in a timely and brand-appropriate manner
Assist in recruiting, hiring, onboarding, and training Front of House team members
Develop staff schedules to meet operational needs while controlling labor costs
Provide coaching, performance feedback, and support to foster a positive team culture
Ensure proper training on service standards, systems, and guest engagement
Maintain working knowledge of Property Management Systems and POS software
Ensure accurate use of systems for reservations, billing, reporting, and inventory control
Support troubleshooting and training related to FOH systems
Assist in monitoring labor costs and departmental expenses to meet budget targets
Complete monthly inventories and support end-of-month financial processes
Contribute to forecasting, cost control, and operational efficiency initiatives