Operations Manager

WGNSTAR•Boise, ID

9h•$70,000 - $80,000•Onsite

About The Position

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Requirements

5+ years of experience in operations management, engineering management, construction management, site management, or a related leadership role
Demonstrated success leading teams in fast‑paced, dynamic, and customer‑focused environments
Proven ability to develop, track, and report KPIs, forecast operational needs, and drive continuous process improvement
Strong collaboration skills with the ability to work effectively across cross‑functional teams and diverse stakeholder groups
High technical aptitude with a solid understanding of processes, tools, and workflows within the semiconductor industry and/or industrial construction environments
Excellent communication, problem‑solving, and decision‑making skills, with the ability to manage competing priorities
Ability to build strong client relationships and represent the organization professionally in operational and business development settings

Responsibilities

Serve as the primary point of contact for clients, coordinating all account activity and operational support
Build and maintain strong relationships across the organization to support long‑term partnership and growth with clients
Engage with clients daily to gather feedback, assess satisfaction, and address concerns with professionalism and urgency
Represent WGNSTAR in planning, operational, and business development meetings
Develop, track, and report key performance indicators and operational metrics for both customers and WGNSTAR leadership
Partner with the Head of Operations to forecast business needs on a monthly, quarterly, and annual basis
Coordinate and participate in site meetings with internal teams and customer stakeholders
Actively identify and pursue opportunities to expand services with existing and prospective customers
Conduct interviews (phone, Microsoft Teams, and in-person) to support staffing needs and organizational growth
Lead and manage onsite operations teams, providing clear direction, daily oversight, and ongoing support
Exercise full managerial authority for hiring, performance reviews, disciplinary actions, terminations, performance management, coaching, goal setting, attendance, and compensation recommendations
Champion a strong Health & Safety culture for all employees and contractors
Monitor team performance to ensure consistent operational excellence and adherence to expectations