Operations Manager - Hospitality
About The Position
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. No industry-specific experience required — full training provided. You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Requirements
- 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
- Proven ability to manage performance, track KPIs, and improve processes
- Strong leadership skills with the ability to coach, motivate, and develop teams
- Comfortable working in a structured, process-driven environment
- Highly organized with the ability to manage multiple priorities in a high-volume setting
Nice To Haves
- Hospitality, restaurant, hotel, or guest services leadership
- Retail or service environments with high standards and performance expectations
- Experience in high-growth or rapidly scaling environments
- Experience leading teams through change, growth, or operational improvements
Responsibilities
- Oversee daily operations in a customer-facing, high-volume environment
- Manage staffing, scheduling, and workflow execution to ensure efficiency
- Lead, coach, and develop team members while driving accountability to performance standards and KPIs
- Monitor and improve key metrics related to service quality, productivity, and overall experience
- Ensure every interaction is professional, efficient, and consistent
- Identify operational gaps and implement process improvements
- Maintain a structured, organized, and results-driven environment
- Step in as needed to support the team and maintain service levels
Benefits
- Health, dental, and vision coverage (majority employer-paid)
- 401(k) retirement plan
- Paid time off: 10 days (15 after first year) + 10 paid holidays
- Advancement opportunities in a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
