URBN Operations Manager

Urban Outfitters • Kansas City, KS

6d • Onsite

About The Position

The Operations Manager is equipped with an in-depth comprehension of E-commerce, Wholesale, and Retail replenishment fulfillment, essential for effective leadership in a multi-channel fulfillment center. Thriving in a dynamic, production-driven atmosphere, they excel in guiding teams towards achieving ambitious goals. Their proactive approach enables them to anticipate challenges, devise solutions, and handle multiple tasks with attention to detail. With a wealth of experience in various Material Handling Equipment (MHE) automation methods including cross belt units, shipping sorters, high-density wave/tote buffers, and the pack-to-wall packing method, they bring invaluable expertise to streamline operations.

Requirements

• College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
• 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment.
• Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS)
• Extensive experience in various departments, including leadership roles.
• Proficient in leading teams to achieve departmental goals.
• Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
• Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
• Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
• Skilled in developing personnel and fostering talent growth through succession planning initiatives.
• Maintain acceptable attendance and must be able to work overtime as required
• Comprehend and follow work instructions to meet productivity and quality standards
• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

Responsibilities

• Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives.
• Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly.
• Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
• Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
• Establish clear performance standards and recognize outstanding performance accordingly.
• Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
• Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
• Individuals must be motivated team players with a positive attitude and possess excellent verbal and written communication skills.
• Identify and address preventive maintenance and safety issues proactively.
• Ensure compliance with Loss Prevention (LP) protocols.
• Lead or participate in startup meetings to align team objectives.
• Conduct regular inspections to uphold quality standards and accuracy.
• Cross-train associates across departments to enhance operational versatility.
• Provide necessary equipment and supplies to support staff in their roles.
• Labor share and support other departments as required or (needed) by the business.
• Fulfill any other duties as assigned.

Benefits

• URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status.
• Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
• For additional information visit www.urbn.com/work-with-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees