Operations Manager

Budd Group • Charlotte, NC

20d

About The Position

At The Budd Group, we don’t just hire employees; we build partnerships with future leaders. We are looking for a high-energy, professional Janitorial Operations Manager to lead our Charlotte region. This isn't a "desk job"—it’s a dynamic, multi-site leadership role overseeing Class A multi-tenant environments, corporate headquarters, and medical facility services. We are a company that famously promotes from within, led by managers who are "fair but tough" coaches dedicated to your growth. The Budd Group is a family‑owned facilities services company that provides customized janitorial, maintenance, landscaping, and specialty support solutions to commercial and institutional properties throughout the Southeast.

Requirements

• Education: Completion of a college degree is required (Minimum 2-year Associate degree; 4-year Bachelor’s degree preferred).
• Experience: Previous management experience is essential. While cleaning industry experience is a plus, we are willing to train a candidate with the right professional pedigree.
• Communication Skills: Exceptional professional writing skills are mandatory. Candidates must be able to convey complex thoughts clearly and conduct deep research.
• Technical Proficiency: Comfortable and experienced with Microsoft Word, Excel, and CRM systems (Salesforce experience is a plus).
• Availability: Primarily day shift, but must have the flexibility to respond to emergencies or client needs during evenings or weekends.
• Attributes: Military background is a significant plus. Must be "thick-skinned," coachable, and highly organized with strong time management skills.

Responsibilities

• Client Relationship Management: Act as the primary point of contact for multiple Class A clients, responding to all inquiries and concerns within a two-hour window.
• Operational Oversight: Manage a diverse portfolio of accounts, ensuring high-level cleaning and facility service delivery across single-tenant, multi-tenant, and medical sites.
• Team Leadership: Supervise and develop a team of approximately 10 direct W2 reports and up to 35 service partner/subcontractor employees.
• Quality Control: Perform rigorous site visits and physical inspections, documenting all findings accurately within Salesforce.
• Administrative Excellence: Maintain an organized workflow, including managing an active inbox, scheduling interviews, and overseeing payroll and budgets for a $1M book of business.
• Problem Resolution: Proactively identify "nitpicky" details and customer pain points, implementing immediate corrective actions and following up to ensure 100% satisfaction.
• Engagement: Actively participate in the "Beehive" (internal platform) to encourage team morale and stay aligned with corporate culture and training.

Benefits

• Professional Development: Structured, hands-on training with Branch Managers and Field Training specialists, including RBSM training opportunities.
• Career Growth: A proven "promote from within" culture where high performers are rewarded with increased responsibility and compensation.
• Mentorship: Direct access to experienced leadership committed to your long-term career trajectory.
• Work-Life Flexibility: Autonomy to manage your own schedule; if you put in the work to get the job done, we support the flexibility you need to balance your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees