Operations Manager

AVE by Korman Communities • Austin, TX

4d • $70,000 - $80,000 • Onsite

About The Position

Our hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, apply today for an opportunity to join our award-winning team. For four consecutive years, AVE has been ranked in our tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program!
What is an Operations Manager at AVE?
The Operations Manager acts as the well-rounded right hand of the General Manager to ensure efficient day-to-day operations of their community of luxury apartment rentals and flexible-stay furnished apartments. The Operations Manager holds key financial and administrative responsibilities including invoicing, processing payments, reporting, budgeting, and ensuring all resident records are up-to-date and accurate. They provide the highest level of service to our residents, partners, and guests and takes ownership of overseeing the smooth operation of our housekeeping and maintenance teams.
If you are someone who is hands-on, will thrive in a fast-paced environment, never misses a detail or a deadline, and can seamlessly adapt to shifting priorities throughout the day, this could be the ideal role for you!

Requirements

• Minimum of 1-3 years of experience with accounting, bookkeeping, and/or financial management and reporting
• Minimum of 1-3 years of experience in a front-facing operational role
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus
• High proficiency in Microsoft Excel
• Strong detail orientation and high degree of accuracy
• Excellent customer service and organizational skills
• Superior time management skills and proven ability to meet deadlines

Nice To Haves

• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus

Responsibilities

• Ensure all aspects of the operations of the community are running smoothly on a daily basis
• Prepare accurate invoices for new and existing corporate clients to ensure timely remittance of payment
• Process all receipts daily including rent payments, credit card charges, and ACH payments
• Maintain accurate resident rent ledgers and personal information
• Process new applications and set up and execute new leases
• Process and negotiate lease renewals as per the direction of the General Manager
• Process accounts payable with the General Manager's approval
• Monitor the financial operation and achieving budgeted NOI
• Assist with resident relations and enforce community rules and regulations
• Maintain accuracy of all resident and vendor files
• Play an active role in scheduling for the Housekeeping and Maintenance teams
• Assist with the recruitment process for new housekeeping and maintenance team members
• Take ownership of managing vendor relationships and scheduling vendors for any community needs
• Communicate and assist residents with the details of their stays and provide exceptional service at every step in the process
• Assist the sales team with touring prospects, walking the sales path, and preparing for sales events as needed

Benefits

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees