Operations Manager, Grand Rapids

Metropolis•Grand Rapids, MI

4h•Onsite

About The Position

Metropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

Requirements

Must possess a valid state-issued driver's license with a current address and acceptable driving record
High School Diploma or GED is required
Ability to plan and manage time for multiple tasks to meet established deadlines
Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
Able to detect safety concerns and adjust accordingly
Must be able to communicate effectively in both written and verbal form
Must maintain confidentiality of all work-related information
Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment

Nice To Haves

Some college coursework is preferred
Prior business experience that allows you to quickly hit the ground running and add immediate value to our operations
Familiarity with scheduling and payroll systems
Ability to safely drive a vehicle with a manual transmission (stick shift)

Responsibilities

Manage a team of hourly employees
Schedule shifts and verify time and attendance tracking
Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
Interview, hire and develop team members
Ensure team members complete all necessary training
Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
Control spending and keep expenses within approved budget
Maintain maintenance control documents while meeting maintenance goals
Promote safe work practices by conducting safety audits and coaching individual staff members
Work closely with the client to define performance measurements and execution
Ensure all client operational documentation is compete and recorded for client and Premier records
Ensure Metropolis standards of Customer Service are met
Greet customers and clients in a courteous manner
Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
Observe and coach team members to meet customer service standards
Implement company initiatives and processes
Conduct performance evaluations that are timely and constructive
Perform specific operational responsibilities as required based on the needs of the assigned location