Operations Manager
About The Position
The Operations Manager is responsible for leading and optimizing the performance of the technical services team and related operational functions within the branch. This role partners closely with branch leadership to drive operational efficiency, support revenue growth, and ensure high-quality service delivery across systems integration and managed services. As a key member of the branch management team, the Operations Manager provides leadership, direction, and strategic oversight of technical operations. This includes developing team capabilities, improving processes, and ensuring alignment with business objectives. The role is also accountable for building and maintaining a high-performing, engaged team through coaching, mentorship, and professional development. This is an opportunity for a strong operational leader to influence business performance, strengthen team capabilities, and drive continuous improvement in a fast-paced, client-focused environment.
Requirements
- Bachelor’s degree or equivalent professional experience
- 4+ years of experience managing and mentoring technical delivery, service, or support teams
- Experience leading teams within AV, IT, systems integration, or related technical environments
- Proven ability to hire, develop, and manage high-performing, diverse teams
- Strong business acumen with the ability to drive operational and financial performance
- Excellent communication, leadership, and interpersonal skills
- Demonstrated ability to make sound decisions and think strategically
- Proficiency with business applications and multiple operating systems
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel occasionally as needed
Nice To Haves
- AVIXA CTS certification (or ability to obtain within one year of hire)
- Experience in audiovisual (AV) integration or related industry
- Familiarity with OSHA safety standards and compliance requirements
- Experience supporting both systems integration and managed services teams
Responsibilities
- Lead day-to-day operations of the technical services team, including systems integration and managed services
- Partner with branch leadership to develop and execute operational strategies aligned with business goals
- Drive operational efficiency to support sales growth and profitability
- Oversee hiring, onboarding, and development of technical team members
- Provide ongoing coaching, performance feedback, and professional development opportunities
- Monitor and report on operational performance, including productivity, utilization, and service delivery outcomes
- Identify operational challenges and implement solutions to improve processes and results
- Collaborate with internal stakeholders and external partners to support project execution and client satisfaction
- Ensure compliance with company policies, industry standards, and safety regulations, including OSHA requirements
- Support recruitment efforts and build a strong pipeline of technical talent
- Maintain team engagement by fostering a culture of accountability, teamwork, and continuous improvement
Benefits
- Competitive compensation plan.
- Health, dental, and vision benefits.
- 401(k) retirement plan.
- up to 3 weeks of Vacation and 7 days of Sick time off, both prorated
- 10 Paid Holidays
- 8 hours to volunteer on your favorite cause.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
