Operations Manager S (38053)

Emser Tile•Houston, TX

1d•Onsite

About The Position

The Operations Manager will supervise daily branch operations while planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue and drive productivity. This role provides operational leadership for areas including Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management, and Training/Development. The manager monitors and drives operational efficiencies, supports sales and marketing activities, and communicates regularly with the Branch Manager and corporate office teams. They also participate in process improvements, policy refinement, and expense monitoring, while maintaining high standards of quality and safety.

Requirements

Minimum of 5 years of Operational Experience
Minimum of 3 years managerial experience
Experience in development of operational procedures and programs
Detail orientation; ability to review and assess details quickly
Excellent interpersonal communication skills both in-person and on the phone
Numbers Oriented; Profit and Loss Statement management experience required
Solution Oriented; able to determine solution for multiple levels of the business
Ability to effectively manage one's own time and the time of others
Ability to demonstrate teamwork, leadership and flexibility
Strong written and verbal communication skills
Must be able to work in fast paced environment

Nice To Haves

Experience with JD Edwards software

Responsibilities

Provides operational leadership for areas of the branch including; Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management and Training / Development
Monitors/drives operational efficiencies and is accountable for key operational metrics
Plans and supports sales and marketing activities
Equips sales with the information, tools, and learning to drive sales effectiveness
Communicates regularly and partners with Branch Manager and corporate office teams
Provides information regularly to corporate management
Participates in development and design of process improvements
Participates in refinement and analysis of current operational policies and procedures
Monitors branch operating expenses such as stationery expenditures and freight costs
Conducts branch quality meetings to communicate information and resolve problems
Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.
Maintains the highest standard of quality and safety for branch personnel
Stays current and is responsible for implementing applicable safety regulations at the branch location
Performs other tasks as required