Operations Manager

Elevo•Sacramento, CA

1d•$75,000 - $82,500•Hybrid

About The Position

The Elevo Operations Manager is responsible for overseeing the successful implementation and quality of Elevo’s regional programs. This role ensures fidelity of program implementation, operational excellence, and strong district partnerships while developing and supporting Regional Program Training Managers (RPTMs) and wellness coaching staff. This role serves as the primary operational and strategic lead for programming and works cross-functionally with internal departments and district partners to ensure services meet contractual, compliance, and student support expectations. The Operations Manager will report to the Director of Operations.

Requirements

4+ years of experience in program operations, staff management, or education-based program leadership
Ability to travel to sites regularly (4-5 times per week or as needed)
Strong stakeholder management and customer service experience
Associates or Bachelor’s degree in Social Work, Human Services, Addiction Studies ,or Psychology.
Experience supporting student wellness, behavioral health, counseling, or student intervention programs
Will be required to register with the California Department of Health Care Access and Information. Elevo will help with completing the registration process.

Nice To Haves

Experience working within K–12 school systems or student support services
Experience overseeing data tracking, compliance reporting, or student service documentation
Experience leading multidisciplinary or specialized service teams
Strong operational and program quality management
Ability to lead specialized service programs with attention to compliance and fidelity
Relationship-driven leadership style with strong communication and collaboration skills
Strategic thinker with strong problem-solving abilities
Highly organized with strong attention to detail and data analysis skills
Comfortable facilitating trainings and presenting to school and district stakeholders

Responsibilities

Program Implementation & Site Success
Oversee the fidelity of implementation of services across assigned districts and sites
Design and oversee rotational schedules to ensure adequate service coverage and compliance with district agreements
Ensure operational processes are executed effectively, including attendance tracking, data collection, and billing documentation
Conduct regular site visits to monitor program quality, coach performance, and student engagement
Occasionally fill in on-site to support the site team and work directly with students
Perform quality assurance reviews and implement corrective action plans when needed
Oversee curriculum integration and implementation aligned with district wellness goals and Elevo standards
Staff Development & Leadership
Provide leadership, coaching, and professional development to Regional Program Training Manager(s) (RPTMs) and Certified Wellness Coach staff
Support onboarding, training, and backfill training for new and existing staff
Participate in and support recruitment, interviewing, and hiring processes for Elevo coaches
Support performance management, growth planning, and upskilling of staff
District & Site Partnership Management
Serve as the primary day-to-day district point of contact for programming
Build and maintain strong relationships with district leadership, principals, assistant principals, counselors, after-school staff, and other partner agencies.
Lead site-level planning conversations to align wellness services with school needs and priorities
Identify emerging site or district concerns and develop proactive solutions and action plans
Operational Strategy & Cross-Functional Collaboration
Partner with internal teams, including Talent, Curriculum, and Marketing, to support program implementation
Communicate talent needs, program updates, and resource gaps to appropriate internal stakeholders
Ensure program compliance with contractual, state, and organizational standards