Operations Manager | Dallas, TX

HazTek•Dallas-Fort Worth, TX

About The Position

Operations Manager- Dallas/Fort Worth, TX area The Operations Manager works collaboratively with Sales Leads (SLs), End Market Leaders (EMLs), and other key stakeholders to ensure coordination of effort, resources, and project execution. The Operations Manager provides problem-solving and technical support for field safety professionals assigned to client locations. The Operations Manager drives performance and results through a common set of expectations and receives support through collaboration with human resources, operations, resourcing, logistics, consulting, and finance. HazTek Safety Management is a full-service, objective safety partner, founded in 1997. The health, safety and well-being of employees and companies is our highest priority. We offer full-time employment, stability, competitive benefits, professional development, travel, diverse safety experiences, management support and the added benefit of working with a network of over 275 full-time HazTek safety professionals. At HazTek, We Stand Together for Safety We are committed to building an environment of inclusion and acceptance which values diversity across all areas of the organization; an environment in which all employees can contribute to the success of the business and are valued for their skills, experience, and unique perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Requirements

High School Diploma, or equivalent.
Five (5) years of experience in a role that managed 10 or more individuals.
Three (3) years of experience in a project management or operations management role
Three (3) years of experience in managing the full employee employment life cycle.
OSHA 30 Hour Construction or General Industry.
Construction industry experience.
Experience with using CRM technologies to manage the customer and project relationship.
Experience managing a decentralized, field-based team.
Experience in a process-driven environment.
Valid drivers’ license.
Excellent written and verbal communication skills.
Excellent interpersonal skills (listening, empathy, and sincerity).
Excellent facilitation skills in a presenter format.
Excellent problem solving and decision-making skills.
Excellent strategic and critical thinking skills
Excellent conflict resolution and problem-solving skills.
Excellent computer skills including Microsoft Office Suite.
Ability to effectively use a variety of virtual technologies.
Ability to build and lead individuals and teams.
Ability to prioritize tasks and adapt to changing situations.
Ability to influence people by building trust and confidence.
Ability to be flexible when dealing with a variety of stakeholders.
Ability to apply knowledge about business and confidence to act (Business Acumen).
Demonstrated experience delivering excellent customer service.
Demonstrated resiliency with completing critical aspects of the job within appropriate scope, time, and impact.
Demonstrated understanding of OSHA standards and regulations.
Demonstrated passion and high energy as related to driving business performance.

Nice To Haves

Bachelor’s degree in business administration, or related field, or a discipline related to environmental, health and safety or equivalent experience in a sale/business development role and/or delivering health and safety services.
Experience with Salesforce CRM.
Experience with HSE management systems, auditing, and safety culture-building, market trends, best practices, and innovations.
Experience is a specific construction discipline (e.g., data center, refinery, marine, pharmaceutical, environment, remediation, electrical, bridge, highway, steel erection, excavating, dredging, etc.).
Industry certification (e.g., CSP, ASP, CHST, OHST, STSC, STS).

Responsibilities

Work with EMLs, SMEs, Logistics, Recruiting, and other stakeholders to identify field resources to build the project team.
Identify quality talent by interviewing prescreened candidates to evaluate their technical safety knowledge, competencies, soft skills, and leadership abilities.
Coordinate resource hiring activities: -Profile generation - Client interview - Employment offer -Start date confirmation (client and resource) -Onboard and check-ins
Update project stakeholders on opportunity status.
Ensures project delivery excellence for all projects that fall under assigned area of responsibility, including quality and timeliness of deliverables & reporting.
Communicate regularly and consistently with key stakeholders and client/project representatives to ensure service satisfaction and proactively identify concerns before they become irreparable issues.
Building and promoting multilevel relationships with clients.
Address employee performance concerns proactively, consult with appropriate stakeholders for assistance, and support clients with planned and unplanned Client Directed Removals (CDRs) and HazTek Directed Removals (HDRs).
Work with PM, Logistics, and other appropriate stakeholders to ensure smooth transition of personnel at the project level, which includes cross-training, CDR/HDR coverage, and filling routine voids (Paid Time Off, project start) in coverage when necessary.
Conduct root cause analysis and problem solving.
Manage multiple projects simultaneously.
Manage competing expectations (client, customer & employee).
Identification and management of scope of work.
Manage & mitigate conflicts and disputes.
Assist with employee timesheet submissions and approvals.
Manage a group of direct reports that are remotely located.
Mitigate employee issues.
Create a work culture that fosters trust, fairness, consistency, and sharing ideas by modeling the company’s Core Values, communicating clear expectations, and taking advantage of every touchpoint.
Forecast future hiring needs based on the sales pipeline, historic trends, and other business conditions and initiatives.
Communicate and coordinate hiring needs with Logistics, Operations, Recruiting, and other key stakeholders.
Identify quality talent by interviewing prescreened candidates, in-person, when possible, to evaluate their technical safety knowledge, competencies, soft skills, and leadership abilities.
Ensure profiles are created and present resources to the client in a timely manner.
Articulate HazTek’s value proposition as a career opportunity for prospective employees, including salary, benefits, growth opportunities and career paths.
Make all final hiring decisions, present verbal offers, negotiate salaries and other terms of employment, and establish new employees’ start dates.
Reward and recognize employees for their contributions.
Ensure employees are prepared to meet the demands of their current role and to prepare them for career development.
Create and implement Performance Improvement Plans.
Implement disciplinary actions.
Career coaching and planning.
Evaluate communication skills (verbal, visual, written (email, text, reporting), identify strengths and weaknesses and coach for improved performance.
Complete time reporting weekly to include appropriate allocation – project billable, business development, admin, PTO, etc. and expense reporting monthly following approved procedures and using available technologies.
Serve as a company ambassador and champion of change.
Respond to emergency situations with speed and efficiency.
Attend scheduled and ad hoc meetings with EMLs, SLs, pipeline review, operations/project review, etc.
Facilitate an environment that promotes the company’s culture and Core Values.