Operations Manager

Strategic Delivery Solutions LLC-posted 17 days ago

$57,000 - $60,000/Yr

Full-time • Manager

Onsite • Kalamazoo, MI

51-100 employees

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SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care facilities, specialty and infusion pharmacies, nuclear pharmacies, pharmaceutical distributors, laboratories, and healthcare networks. Our mission is to improve patient care by ensuring timely and accurate deliveries—right patient, right place, right time. As a fast-growing, innovative, and technology-driven company, we are seeking an Operations Manager to join our team and support our operations in the KALAMAZOO, MI area. If you're looking for an exciting opportunity to contribute to a dynamic and rapidly expanding logistics company, we’d love to hear from you!

Schedule and assign drivers to delivery routes.
Manage multiple locations within your assigned area.
Coordinate deliveries to ensure on-time service and compliance with customer requirements.
Collaborate with customers and internal teams to ensure smooth operations.
Maintain a strong pool of independent contractor drivers for deliveries and handle recruitment efforts.
Prepare and submit daily reports for clients and company management.
Oversee daily billing and driver settlements using eCourier software.
Participate in weekly operations meetings to assess service levels and implement corrective actions as needed.
Conduct business meetings with Independent Contractors (ICs) and manage ongoing contractor relations.
Cover shifts during vacations or staffing shortages.
Be available for non-traditional hours, including on-call and weekend shifts.
Step in to deliver routes during emergencies when drivers are unavailable

High school diploma or GED.
1+ years of management or team-building experience.
Experience in logistics and managing multiple locations.
Ability to travel locally up to 25%.
On-call availability, managing high volumes of routes.
Ability to take initiative and manage challenging situations in a fast-paced, customer- focused environment.
Positive, team-oriented attitude with the ability to work independently.
Ability to manage tasks from start to finish and follow up as needed.
Proficiency in Microsoft Excel and general operating systems.
Strong multitasking, communication (both verbal and written).
Excellent time management, attention to detail, and organizational skills.
Customer service experience and adherence to company policies.
Ability to lift 0-50 lbs.

Logistics management experience.
Expertise in supply chain and logistics operations.

Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage.
401(k) Plan: We help you plan for the future by offering a 401(k) plan.
Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
Employee Assistance Program (EAP): Life can be challenging, and we’re here for you. Our EAP provides support to you and your family during difficult times.
Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.

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