Operations Manager (In Office Position)
About The Position
FirstLink is looking for a dedicated leader to join our team as Operations Manager. The Operations Manager provides operational oversight and day-to-day leadership for key administrative and support teams within FirstLink's crisis contact center. FirstLink provides 24/7 crisis and information services to the state of North Dakota and northwestern Minnesota by answering the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. The Operations Manager works in collaboration with the Helpline Manager and various administrative teams to ensure contact center systems, workflows, training, and resource management effectively support high-quality service delivery for all interactions. This position is in office only and will primarily work Monday-Friday, 8am-5pm. The Operations Manager will be included in FirstLink's On-Call rotation which includes scheduled on-call shifts throughout the first year of employment. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today!
Requirements
- Must be 18 years of age or older
- Ability to read, write, and follow oral or written instructions
- High school diploma/GED required
- Demonstrated success in contact center operations, program support, or other related field
Nice To Haves
- Bachelor's degree in operations, human services, public administration, or other related field preferred
- Prior leadership experience preferred
Benefits
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
- 8 paid holidays and 4 floating holidays
- Eligible for retirement savings benefits after 1 year; FirstLink will match contributions up to 3% of employee salary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
