Operations Manager (26. 27 School Year)

KIPP St. Louis Public Schools•St. Louis, MO

3d•$70,000 - $90,000

About The Position

Operations Manager Position Overview The Manager of Operations is the school’s execution owner for core operational systems that enable high-quality teaching and learning. This role ensures reliable front office operations, accurate student information systems, strong attendance and enrollment processes, and well-coordinated day-to-day logistics that support students, families, and staff. Reporting to the School Leader (Principal), the Manager of Operations partners with school leadership and regional operations to implement established systems with fidelity, maintain high standards of accuracy and customer service, and resolve operational breakdowns in real time. Who we are: KIPP St. Louis is a part of a national network of free, open-enrollment, public charter schools offering a choice to families and children in St. Louis city. As the largest charter school system in the city, we are driven and committed to our mission and vision. Mission: Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. Vision: Every child grows up free to create the future they want for themselves and their communities. KIPP St. Louis currently educates over 2,000 students and boasts hundreds of alumni. Today, our St. Louis network consists of three elementary schools, two middle schools, and a high school. What makes KIPP St. Louis unique? We believe that our educators are proving what's possible in urban education each and every day, by inspiring students, and helping them discover the joy of learning. KIPP schools support our educators to help students achieve academic excellence, building the skills and confidence they need to succeed. Together, we are raising the bar for every student, every day. Job Description Position type: Full time, exempt, 12 Month Reporting & Collaboration Direct Manager: You report to the School Leader (Principal), who is accountable for overall school performance, including academic outcomes, culture, and operations. Direct Reports: You do not manage any direct reports. Lateral Leadership: You may advise and support grade-level teams, department chairs, and teachers for implementation of schoolwide initiatives. Lateral Managers: You do not have lateral or matrixed managers; however, you are expected to partner closely with peer Assistant School Leader and School leader to ensure coherence across academic, culture, and operational priorities. Autonomy & Decision Making The Manager of Operations owns school-level execution of operational systems and data integrity within regional guardrails. This role does not own vendor contracts, regional compliance policy, or transportation vendor management; concerns are escalated to school leadership or regional operations partners.

Requirements

Demonstrated experience managing school-based operational systems (attendance, SIS, enrollment, front office workflows)
Strong organizational and project management skills
Ability to manage competing priorities in a fast paced environment
Bachelor's Degree (or equivalent experience)
Strong communication skills and a customer-service mindset
Experience using Student Information Systems and office technology
Strong organizational skills, ensures things are always neat, clean, and orderly
Task Prioritization skills
Workflow coordination
Documentation management
Calendar & logistics coordination
Key indicators of a strong, excellent K-12 school based operational system
Project management
Logistical assessments and ability to troubleshoot data or system discrepancies

Nice To Haves

Prior operations leadership in a school setting
Experience in network school environments
Project management training or certification

Responsibilities

Own daily execution of front office operations and Student Information System (SIS) accuracy, ensuring compliance with school, regional, state, and federal requirements.
Lead attendance execution (tardies, early dismissals, daily attendance processes) and coordinate timely family follow-up.
Execute enrollment, re-enrollment, and withdrawal processes with accurate documentation and data tracking.
Maintain organized, audit-ready student files and compliance documentation.
Support assessment logistics and data entry in coordination with school leadership.
Execute daily arrival and dismissal systems; maintain accurate transportation rosters and issue logs.
Communicate day-to-day transportation updates to families and staff; escalate vendor issues to school leadership or regional operations (does not own vendor management).
Serve as a primary point of contact for families, delivering clear communication and responsive customer service.
Maintain effective school communication systems (calls, messages, family-facing tools).
Ensure front office readiness and professional, welcoming school entry experience.
Execute purchasing and inventory processes in alignment with regional procedures.
Coordinate with vendors (food service, custodial, technology) for daily operations and escalate issues appropriately.
Maintain organized shared spaces and operational readiness to protect instructional time.
Partner with school leadership to ensure operations align to academic and culture priorities.
Support schoolwide events and assessments through logistics and documentation.
Uphold school norms and contribute to a positive, respectful school environment.

Benefits

$0 deductible healthcare plan option, including medical, vision and dental.
Employer Paid Short Term Disability.
$50,000 life insurance policy at no cost to the employee.
Retirement plan through PSSRSSL with an employer match up to 14% and an optional 403b as a supplement to our pension program
Employee Recognition: When we succeed together, we celebrate together with our annual gala award ceremony, holiday party, and more!
Public Service student loan forgiveness program qualified employer.
Ongoing professional development.
Paid leave for illness, personal days, bereavement, jury duty, and military-related leave
Paid parental leave for new families
Paid holidays, as well as a one week Thanksgiving break, a two-week winter break, a week-long spring break
Wellness days provided throughout the year
On-going professional development opportunities:
Weekly coaching sessions
Weekly school-based professional development
Five in-person PD days during the year for all KIPP St. Louis teachers