Operations Manager

Texas Capital•Richardson, TX

23h

About The Position

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. Summary – The End-to-End (E2E) Business Process Manager is responsible for designing, governing, and continuously improving critical operational processes across the full lifecycle – from client initiation through fulfillment, servicing, and reporting. This role ensures processes are efficient, controlled, scalable, and aligned to regulatory and risk frameworks. The Process Manager operates across lines of business (LOBs), partnering with Tech, Risk, and Product teams to drive standardization, transparency, and performance optimization. The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer. Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long lasting relationships. Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies

Requirements

Bachelor’s degree or equivalent experience
7-12+ years in banking operations, process management, or transformation.
Strong experience with:
Process mapping (L1-L4) minimum
Operational risk & controls (RCSA, issues mgmt.)
End-to-end lifecycle processes
Proven ability to lead cross-functional initiatives
Strong analytical and problem-solving skills.
Experience working in a regulated environment with defined controls.

Nice To Haves

Experience supporting Commercial or Corporate Banking Clients.
Experience in one or more domains: Payments, Lending/Loan Operations, Client Onboarding / KYC, Treasury / Commercial Banking Operations
Certifications: Lean Six Sigma (Green/Black Belt) PMP or equivalent
Familiarity with tools: Visio, Signavio, or similar Data/BI Tools (Tableau, Power BI)
End-to-end thinking – sees across silos and connects workflows.
Risk & Control Mindset – designs processes with embedded controls
Data-Driven Decision Making – Uses metrics to drive improvement
Execution & Accountability – Drives outcomes, not just analysis
Influences & Leadership – Operates effectively in matrixed environments.
Reduction in process cycle time and errors
Improved SLA performance and throughput
Decrease in operational losses and control gaps
Increased automation and straight-through processing (STP)
Improved capacity utilization and cost efficiency