Operations Manager

Home Group•London, CA

About The Position

Looking for a role where you can lead, inspire and truly make a difference? As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers across supported, rented and leasehold homes. With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values. This is your chance to work with brilliant teams, drive innovation and make an impact in a role full of challenges, variety and opportunities for growth. This role will be in two part – there will be a rented portfolio in Hertfordshire and Essex and small supported portfolio. Additionally, this role will involve providing cover for two Operations Managers while they complete their Level 4 Certificate in Housing. This will equate to around 1 day/week for each OM and the tasks requiring cover will be discussed with each OM to agree the best approach. We are therefore looking for someone who is comfortable working flexibly and able to adapt quickly to change.

Requirements

Significant experience in managing service delivery in customer service, housing, supported living, health, or a related sector.
Extensive housing management knowledge and experience to oversee a very busy and challenging portfolio
Knowledge of statutory and regulatory requirements across supported, rented, and leasehold services, with a track record of achieving KPIs.
Strong leadership skills, with experience developing and motivating teams while modelling collaborative and authentic behaviours.
A pragmatic approach to performance management, using data and insights to drive continuous improvement and deliver value for money.
Confidence in managing complex budgets, analysing financial data, and resolving Profit & Loss issues effectively.
Excellent communication, negotiation, and conflict management skills, with the ability to build valued relationships with diverse stakeholders.
Flexible working hours, we’re open to agreeing a work pattern with you and you would manage your own diary
Able to use technology
You’ll need an Enhanced DBS check done and we pay for that.

Responsibilities

Managing a team of Housing Managers and Supported Managers to deliver outstanding services that align with targets and values.
Leading operational efficiency across supported, rented, and leasehold services, identifying ways to improve performance and processes.
Working collaboratively with internal teams and external stakeholders, including commissioners, local authorities, and contractors.
Effectively managing a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.
Developing budgets of up to £5m, monitoring Profit & Loss, and ensuring financial targets are achieved through efficiency and planning.
Supporting your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.

Benefits

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 days leave, the potential to buy 5 days leave (subject to criteria), and time off for volunteering!
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
Generous pension scheme with life insurance of 3x salary
Enjoy flexible pay with Stream, allowing instant access to your earned wages whenever you need it, along with tools to budget, save, and manage your financial well-being.

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