Operations Manager

Avion Hospitality Employee Services LLC•Memphis, TN

just now

About The Position

Join our dynamic hospitality team as a Hotel Operations Manager, where you will play a vital role in ensuring the seamless functioning of our front desk and housekeeping departments. This position offers an exciting opportunity to lead operational excellence, enhance guest satisfaction, and contribute to the overall success of our hotel. You will report directly to the Director of Rooms and collaborate with various teams to uphold our high standards of service.

Requirements

Proven experience in hotel operations, particularly in front desk and housekeeping management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and prioritize in a fast-paced environment
Knowledge of hotel management software and MS Office Suite
Problem-solving skills and a guest-focused attitude
High school diploma or equivalent; hospitality management degree preferred
Flexibility to work various shifts, including evenings, weekends, and holidays

Nice To Haves

hospitality management degree preferred

Responsibilities

Oversee daily front desk operations, ensuring efficient check-in and check-out processes, guest service excellence, and resolution of guest inquiries or issues
Manage housekeeping operations to maintain cleanliness, safety, and quality standards across all guest rooms and public areas
Supervise and support front desk and housekeeping staff, providing training, coaching, and performance evaluations
Develop and implement operational policies and procedures to improve efficiency and guest experience
Monitor and control departmental budgets, expenses, and inventory
Collaborate with other hotel departments to ensure smooth communication and coordination
Address guest complaints and feedback promptly to uphold high levels of guest satisfaction
Ensure compliance with health, safety, and sanitation standards and hotel policies