Operations Manager

Mettle Ops•Madison Heights, MI

About The Position

The Operations Manager is responsible for leading the planning, execution, and performance oversight of operational programs to ensure alignment with strategic objectives, customer requirements, and contractual commitments, working alongside Program Managers and Senior Program Managers. This role integrates cross-functional teams, manages program scope, schedule, cost, and risk, and drives operational excellence across the organization. Serves as a key interface between operations, program management, engineering, supply chain, quality, and executive leadership to ensure disciplined execution, scalable growth, and predictable delivery performance. This role operates in both office and production environments with regular interaction across operations, engineering, quality, supply chain, and leadership teams. The position may require time on the production floor to support daily execution and issue resolution.

Requirements

Bachelor’s degree in Operations Management, Engineering, Business, or a related field (or equivalent experience)
5+ years of experience in operations, manufacturing, or production management
Prior people leadership experience required
Strong leadership and team management skills
Experience driving process improvement and operational excellence
Ability to interpret data and use metrics to guide decisions
Strong organizational and problem-solving skills
Effective communication and cross-functional collaboration abilities
Comfortable operating in a fast-paced, hands-on environment
Knowledge: gained through college education proven by their diploma, learned through applicable company trainings proven with training completion certificates
Basic Skill Requirements: documented in employee’s resume, proven by their acquisition of a college degree

Responsibilities

Oversee and assist with daily operational activities, including production planning, scheduling, and workflow management
Lead and support operations staff to meet performance, safety, and quality expectations
Ensure operational processes align with company goals, customer requirements, and compliance standards
Identify and implement process improvements to increase efficiency, quality, and throughput
Monitor key performance indicators (KPIs) related to delivery, cost, quality, and productivity
Drive corrective actions for operational issues and performance gaps
Partner with engineering, quality, supply chain, and program management to support production and delivery commitments
Coordinate resources, priorities, and timelines to meet customer and business needs
Support new product introductions and process changes
Promote a safe, organized, and compliant work environment
Support hiring, training, and development of operations staff
Ensure adherence to company policies, quality standards, and regulatory requirements
Provide regular operational updates, metrics, and insights to leadership
Support capacity planning, labor planning, and resource forecasting
Contribute to strategic planning initiatives related to operations