Operations Manager, Ambius

Ambius • Beltsville, MD

1d • Onsite

About The Position

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers. Ambius, a member of the Rentokil family of companies, strives to be the premier creator of healthy, productive and sustainable environments for businesses, enriching the work experience and delivering a productive environment enabling people to thrive. The business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing. The Ambius team is responsible for the vibrant plant decor in hotel lobbies, shopping centres, corporate offices, and restaurants.

Requirements

• Good vision.
• Good hearing.
• Ability to climb.
• Ability to balance.
• Ability to stoop.
• Ability to kneel.
• Ability to reach.
• Ability to lift.
• Ability to walk.
• Proven success in coaching and motivating other team members.
• Strong problem solving skills.
• Strong customer service skills.
• Excellent written communication skills.
• Excellent verbal communication skills.
• Independent and dependable.
• Polite and professional demeanor.
• Able to solve problems and escalate concerns.
• Customer service oriented.
• Likes a physical job.
• Must possess a valid driver's license from state of residence.
• Ability to travel as required.
• High School Diploma at a minimum.
• Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.
• Completion of the Purdue Correspondence Course.
• Completion of Purdue Food Plant Course.
• Completion of AIB Sanitation Course.
• Willing to take Microsoft Office Computer Course.

Nice To Haves

• Two or more years of equivalent management experience.
• Experience caring for plants.
• Experience with Google applications.
• Experience with Smart Phone applications.
• College degree or at least one or two years of college with an emphasis on business or related sciences.

Responsibilities

• Oversight and execution of key day-to-day operations elements within Districts.
• Hiring, training, leading and developing a team of Plant Care Specialists.
• Help achieve sales and revenue goals.
• Maintain client loyalty and retention.
• Ensure the team is providing exceptional service to our Customers.
• Conduct the selection and hiring process for new colleagues.
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
• Align training and peer support resources.
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Identify and resolve colleague concerns/complaints.
• Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
• Address all client concerns to completion.
• Respond to CVC surveys as requested to maximize retention.
• Identify solutions for client needs to increase revenue and growth.
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
• Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.
• Complete all reports as required.

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Competitive pay.
• Performance incentives.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition Reimbursement benefits (for FT Colleagues).
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• 401(k) retirement plan with company-matching contributions.
• Vacation days.
• Sick days.
• Company-paid holidays.
• Floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED