Operations Manager

Marriott Courtyard Cartersville • Cartersville, GA

1d

About The Position

The Operations Manager helps the General Manager oversee all operations of the hotel to ensure the day-to-day business activities run smoothly. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Requirements

• Prior Operations Manager or Assistant General Manager experience
• Supervisory experience in hospitality or related field
• Food And Beverage Experience required
• Experience with brand's PMS and Point of Sales systems and other hotel operational applications
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent

Nice To Haves

• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
• Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Provide hands-on support for front office operations
• Use company-wide tools, systems and applications without exception
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly.
• Follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Benefits

• comprehensive Medical/Dental/Vision benefits
• generous PTO program
• opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees