Operations Manager

Daikin Applied Americas • Plymouth, MN

31d • Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Make your mark at the world’s largest HVAC company Daikin Applied is seeking a Learning Operations Manager to lead the day-to-day operations of our new Solutions & Technical Training Center, oversee our centralized classroom schedule, and own Daikin Learning reporting and learning communications. This role ensures operational excellence across facilities, schedules, systems, analytics, and stakeholder communications—keeping our learner experience seamless and our training engine running at scale. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN, Onsite What you will do: Training Center Operations & Logistics Owns the daily operations of the Solutions & Technical Training Center, ensuring classroom and lab readiness, safety compliance, equipment availability, and an exceptional on-site learner experience Establishes and enforces SOPs for facility access, EHS, room setup/tear-down, badging/visitor management, tool control, shipping/receiving, and asset inventory Manages facility calendars and vendor partners (A/V, facilities, calibration, catering, hospitality), including contracts, POs, and preventive maintenance schedules Oversees budget execution for center operations—materials, consumables, equipment lifecycle, and event logistics—tracking spend vs. plan and cost-per-learner Leads onsite operational support for flagship events (certification academies, product launches, summits), coordinating cross-functional resources to deliver on time and within budget Scheduling, Systems & Reporting Owns the centralized ILT/VILT classroom schedule across programs, instructors, rooms, labs, kits, and virtual platforms—optimizing utilization and resolving conflicts Publishes a rolling 6–12 month training calendar; manages registration, prerequisites, waitlists, cancellations, and policy compliance to maximize attendance and seat-fill Administers the Daikin Learning ecosystem (LMS/LXP components): catalogs, courses, sessions, curricula, certifications, audiences, notifications, and data hygiene Designs and distributes learning dashboards and reports (enrollment, completions, NPS/CSAT, utilization, no-shows, instructor load, certification status, cost metrics) and turns insights into action Partners with IT/HRIS on integrations, releases, and issue triage (e.g., SSO, SCORM/xAPI tracking, data quality, privacy/compliance), maintaining system uptime and SLA response Communications, Stakeholders & Strategic Oversight Owns the learning communications plan and editorial calendar—newsletters, program launches, release notes, promotional campaigns, FAQs, and executive updates—ensuring clear, consistent, brand-aligned messaging Develops learner-facing collateral and templates (joining instructions, prework, venue info, policy guides) to streamline the end-to-end learner journey Serves as operations point-of-contact for engineering, product, field service, sales enablement, HR, and vendors—aligning priorities, capacity, and timelines with business objectives Leads continuous improvement using qualitative and quantitative feedback; runs operational cadences, risk reviews, and post-mortems; implements changes that elevate quality and throughput Mentors coordinators/administrators and fosters a high-service culture—coaching on classroom management, systems proficiency, communications, and stakeholder management What’s in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Requirements

• Bachelor’s Degree (Business, Operations, Learning & Development) or equivalent experience
• 8+ years in learning operations, program/project management, training center/event operations, or related field
• Proven experience managing training centers or multi-venue operations, including facilities logistics, vendor management, budgets, and EHS practices
• Demonstrated success owning a centralized training schedule (ILT/VILT), resource allocation, and end-to-end delivery logistics
• Hands-on administration of LMS/LXP platforms (catalogs, sessions, certifications, audiences, notifications) and virtual delivery tools
• Ability to design and interpret learning metrics and dashboards; translate insights into operational improvements
• Excellent written and verbal communication skills for technical and non-technical audiences; strong stakeholder management
• Strong organizational and project management skills with attention to detail and competing priorities
• Up to 35% travel required for onsite training center support, events, and stakeholder engagement
• Ability to lift and transport training materials/equipment up to 35 lbs; frequent handling of manuals and supplies
• Work visa sponsorship is not available for this position

Nice To Haves

• Certifications: PMP/CAPM, Prosci Change Management, ATD (CPTD/APTD), Lean Six Sigma (Green Belt)
• Experience launching and scaling a training center and/or complex program portfolio across ILT, VILT, and blended delivery
• Expertise with learning data standards (SCORM/xAPI), reporting/BI tools (Power BI, Tableau), and survey/NPS tools
• Proficiency with LMS/LXP platforms and related tools (e.g., Cornerstone, SuccessFactors, Docebo; MS Teams/Zoom; Articulate/Adobe for collateral)
• Demonstrated ability to build SOPs, SLAs, RACIs, and operational cadences; drive standardization and automation
• Prior collaboration with engineering, product, field service, and sales enablement to align training supply with business demand
• Experience managing budgets, procurement, and vendor contracts; familiarity with facilities operations and EHS controls
• Knowledge of HVAC domain and technical training environments is a plus

Responsibilities

• Training Center Operations & Logistics Owns the daily operations of the Solutions & Technical Training Center, ensuring classroom and lab readiness, safety compliance, equipment availability, and an exceptional on-site learner experience
• Establishes and enforces SOPs for facility access, EHS, room setup/tear-down, badging/visitor management, tool control, shipping/receiving, and asset inventory
• Manages facility calendars and vendor partners (A/V, facilities, calibration, catering, hospitality), including contracts, POs, and preventive maintenance schedules
• Oversees budget execution for center operations—materials, consumables, equipment lifecycle, and event logistics—tracking spend vs. plan and cost-per-learner
• Leads onsite operational support for flagship events (certification academies, product launches, summits), coordinating cross-functional resources to deliver on time and within budget
• Scheduling, Systems & Reporting Owns the centralized ILT/VILT classroom schedule across programs, instructors, rooms, labs, kits, and virtual platforms—optimizing utilization and resolving conflicts
• Publishes a rolling 6–12 month training calendar; manages registration, prerequisites, waitlists, cancellations, and policy compliance to maximize attendance and seat-fill
• Administers the Daikin Learning ecosystem (LMS/LXP components): catalogs, courses, sessions, curricula, certifications, audiences, notifications, and data hygiene
• Designs and distributes learning dashboards and reports (enrollment, completions, NPS/CSAT, utilization, no-shows, instructor load, certification status, cost metrics) and turns insights into action
• Partners with IT/HRIS on integrations, releases, and issue triage (e.g., SSO, SCORM/xAPI tracking, data quality, privacy/compliance), maintaining system uptime and SLA response
• Communications, Stakeholders & Strategic Oversight Owns the learning communications plan and editorial calendar—newsletters, program launches, release notes, promotional campaigns, FAQs, and executive updates—ensuring clear, consistent, brand-aligned messaging
• Develops learner-facing collateral and templates (joining instructions, prework, venue info, policy guides) to streamline the end-to-end learner journey
• Serves as operations point-of-contact for engineering, product, field service, sales enablement, HR, and vendors—aligning priorities, capacity, and timelines with business objectives
• Leads continuous improvement using qualitative and quantitative feedback; runs operational cadences, risk reviews, and post-mortems; implements changes that elevate quality and throughput
• Mentors coordinators/administrators and fosters a high-service culture—coaching on classroom management, systems proficiency, communications, and stakeholder management

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level