Operations Manager

gategroup•Miami, FL

48d

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Directs management of all Wash and Pack, Pick and Pack staff and hourly employees. Forecasting required purchases of airline items, and places purchase orders and maintaining the stock level at the proper quantities throughout proper lead-time and POP parameters. Responsible for ensuring compliance standards and adhering to company policies and procedures; Accountable for the results of financial, customer, and safety metrics; Demonstrates the values of the group and set the example for his/her team; Utilizes Lean principles to continuously improve performance of this department and support the overall Lean Strategy of the unit. Main Duties and Responsibilities: Ensures compliance with departmental policies and procedures related to Wash and Pack & Pick and Pack in the Dish-room and Equipment areas. Responsible for inventory control for all airline owned product Responsible for employee scheduling while following union contract guidelines Maintains accurate parameters of stock items details in logistics system Creates and maintains accurate purchase order in logistic system Maintains position relationship with suppliers at all time Works with and report supplier issue to procurement for resolution Responsible for shipments of out-of-date airline equipment in a timely manner Identifies stock out situations and suggest action plan to rectify Supervises employees on daily operations including: Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Monitors daily manpower planning and schedules employees. Responsible for employee retention and reducing employee turnover. Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. Compliance with all company required policies, procedures and processes including but not limited to required training

Requirements

High School degree or GED required
Associate or college degree preferred.
Minimum of 3 years supervisory experience working in a high volume, manufacturing environment is required.
2 years Supply Chain Management or Airline related experience
Must have strong computer skills using Microsoft Office products including Excel, PowerPoint, and Words
Ability to manage labor efficiently
Ability to work in a fast paced, deadline driven environment
Must have strong and effective leadership skills, and the ability to successfully manage a staff of 10+ employees
Excellent time management skills required
Effective listening skills
Ability to handle multiple tasks without losing focus on priorities
Strong organizational, analytical and leadership skills required
Demonstrated knowledge of in-flight catering
Ability to issue corrective action when necessary
Ability to motivate and create a safe enjoyable environment for employees
Ability to adapt positively to change and stressful situations.
Must have excellent written and oral communication skills
Must be able to communicate effectively with all levels of management and employees
Must be able to communicate effectively with internal and external customers.
Must have the ability to give negative and positive feedback to employees on a daily basis

Nice To Haves

Current or previous labor relations experience is a plus, but not required
Multi-lingual is a plus

Responsibilities

Ensures compliance with departmental policies and procedures related to Wash and Pack & Pick and Pack in the Dish-room and Equipment areas.
Responsible for inventory control for all airline owned product
Responsible for employee scheduling while following union contract guidelines
Maintains accurate parameters of stock items details in logistics system
Creates and maintains accurate purchase order in logistic system
Maintains position relationship with suppliers at all time
Works with and report supplier issue to procurement for resolution
Responsible for shipments of out-of-date airline equipment in a timely manner
Identifies stock out situations and suggest action plan to rectify
Supervises employees on daily operations including:
Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
Compliance with all company required policies, procedures and processes including but not limited to required training