Operations Manager (Non-Complex)

Walmart•Allen, TX

20h•Onsite

About The Position

The Operations Manager at Walmart is responsible for initiating, directing, and participating in community outreach programs, ensuring compliance with company policies and procedures, and providing supervision and development opportunities for hourly associates. This role involves hiring, training, mentoring, evaluating performance, and fostering a culture of belonging. The manager models exceptional customer service, resolves customer issues, and assists the store manager in driving the financial performance of the facility by achieving sales and profit goals, controlling expenses, and participating in budget forecasting. The position also involves coordinating job-related activities, building stakeholder relationships, identifying improvement opportunities, and promoting continuous learning. The role emphasizes respecting individuals, acting with integrity, serving customers and members, and striving for excellence, aligning with Walmart's values and commitment to becoming a regenerative company.

Requirements

2 years’ of college; OR
1 year’s retail experience and 1 year’s supervisory experience; OR
2 years’ general work experience and 1 year’s supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.
Establishes and maintains relationships with key individuals or groups in the community.
Represents the company to various external organizations.
Champions company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensures compliance with company policies and procedures by holding hourly associates accountable.
Analyzes and interprets reports.
Implements and monitors asset protection and safety controls.
Maintains quality assurance standards.
Oversees safety and operational reviews.
Develops and implements action plans to correct deficiencies.
Provides direction and guidance on executing company programs and strategic initiatives.
Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates.
Assigns duties and evaluates performance.
Provides recognition and sets clear expectations.
Communicates expectations consistently and effectively.
Promotes a belonging mindset in the workplace.
Provides tour-to-teach feedback to ensure business goals are achieved.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives.
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies in customer service.
Provides process improvement leadership to ensure a high-quality customer experience.
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved.
Reviews and evaluates P&L (Profit Loss) statements.
Assists the management team in controlling expenses to ensure they are indexed to sales.
Develops and implements plans to correct any deficiencies in financial performance.
Participates in analyzing economic trends and community needs for budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy.
Provides direction and guidance on applying company policies and values in executing business processes and practices.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data insights and analysis.
Balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates).