Operations Manager - Restoration and Mitigation

SERVPRO Team JRF•Salem, MA

1d•$90,000 - $110,000•Onsite

About The Position

SERVPRO Team JRF is one of the largest SERVPRO franchise groups in New England, with multiple franchises in Massachusetts. We are looking for an experienced Operations Manager to take full ownership of our MA mitigation operations — from P&L performance and team leadership to quality control and commercial growth. This is a senior leadership role based in Salem, MA with a company vehicle, profit sharing, and a clear path to shape the future of our business. Applicants lacking direct water, fire, mold restoration industry management experience will not be considered. Why Join SERVPRO Team JRF? • $90-$110k base salary + bonus tied to performance • Company vehicle provided • Profit sharing — your results directly impact your earnings • Full benefits: PTO, health, dental, vision, 401(k) with company match • Paid IICRC certifications and continuing education • Autonomy to run operations the right way, backed by the resources of a nationally recognized brand

Requirements

5+ years in restoration, mitigation, or closely related field (construction, disaster recovery, environmental services)
3+ years in a management role with P&L responsibility
IICRC WRT certification (additional certs such as ASD, FSRT, AMRT strongly preferred)
Strong technical knowledge of water damage, fire damage, mold remediation, and storm damage mitigation
Proficiency with Xactimate, moisture meters, and thermal imaging
Proven ability to manage job costs, control margins, and read financial statements
Excellent communication skills; comfort engaging with commercial clients and insurance partners
Valid driver license; ability to participate in on-call rotation including evenings and weekends

Nice To Haves

Experience with SERVPRO systems and brand standards
Insurance claims and TPA/program work experience
Business development or B2B sales background in commercial restoration
OSHA 30-hour, Lead RRP, or asbestos awareness certifications
CRM/pipeline management experience

Responsibilities

Own the mitigation P&L across Team JRF Massachusetts locations — revenue, gross margin, job costing, and net profitability are yours to drive
Lead day-to-day restoration and mitigation operations including scheduling, WIP management, on-call rotation, equipment utilization, and quality control for water, fire, mold, and storm damage projects
Build and develop your team — recruit, train, and coach production crews and managers; maintain 24/7 emergency response readiness
Drive key performance metrics including response time, cycle time, customer satisfaction, close rate, and collections
Grow commercial revenue — dedicate 10-15% of your time to business development with property managers, insurance adjusters, municipalities, and facility managers across MA
Ensure compliance with SERVPRO brand standards, OSHA, EPA, and all applicable regulations; maintain thorough documentation on every project
Collaborate with ownership and the General Manager to align operations with company-wide strategy and growth objectives