Operations Manager

City of New York•New York City, NY

17h•Hybrid

About The Position

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. Within DCWP, the Office of Financial Empowerment (OFE) focuses on initiatives that support New Yorkers and communities with low incomes in building wealth and improving their financial health. OFE is the first local government initiative in the country with the mission to educate, empower, and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses data and research, policy, partnerships, and convenings to advance its mission. Using this model, OFE is able to develop, offer, and advocate for innovative programs and products for all New Yorkers. OFE is currently seeking an Operations Manager to join OFE’s Operations team. Reporting to the Director of Operations, the Operations Manager will oversee division procurements, budgeting and invoicing in support of the agency’s financial empowerment projects and programs, including NYC Free Tax Prep, the NYC Financial Empowerment Centers and recently announced programs to bring financial and consumer education to public school students. The ideal candidate must excel at building relationships, demonstrate interest in the City’s efforts to improve the financial health of all New Yorkers, is process-oriented and can effectively manage multiple projects and timelines.

Requirements

A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Responsibilities

Manage projects related to the division’s financial management (including budgeting & procurement) and contract management, working closely with OFE’s Director of Operations, DCWP’s Finance and Legal divisions, and the Mayor’s Fund to Advance New York City;
Act as a strategic partner and liaison with OFE staff as they scope and plan the projects in their portfolios;
Supervise directly the Operations Coordinator;
Develop, document, and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations;
Liaise with contractors (including human service contractors) to support their contractual and budgetary compliance;
Build and maintain relationships with City agencies, community-based organizations, other external stakeholders and act as a liaison internally with other DCWP divisions;
Provide timely updates to the Director of Operations and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges;
Draft, proofread, and/or edit a range of materials, including but not limited to solicitations, grant proposals, publications, reports, program documents, policy memos and presentations;
Implement and manage special projects as needed;
Assist with other related duties as assigned.